Blue Dolphin Pools & Spas Inc.

Pool liner replacement and hands-on help with pool care feature in Blue Dolphin Pools & Spas customers’ recent accounts. A May 2026 Google reviewer said Chris and Brody installed a replacement liner when promised and finished on time; Chris answered questions about chemicals, the pump and the filter, while Stephanie returned calls. Another May reviewer described Stephanie troubleshooting a filter setup by phone using photos the customer sent. The company operates a showroom in Bedford, New Hampshire. Its website says it opened in Hooksett in 1987 and moved to Bedford 15 years later. It advertises in-ground and above-ground pools, spas, hot tubs, liner replacements, openings and closings, maintenance, and pool supplies. Its BBB profile carries an A+ grade and accreditation. Google lists 187 ratings averaging 3.8 stars. Customers have described both installation projects and continuing service. In a June 2024 review, a homeowner said a fiberglass in-ground pool project finished on time and on budget. A September 2024 reviewer described planning a pool around an existing patio, a pool house and equipment, with Blue Dolphin’s installation crew working alongside excavation, patio and electrical subcontractors. That customer said project bumps were communicated with schedule updates. In an October 2025 review, a customer described a liner replacement 21 years after the original Blue Dolphin installation, praising communication and prompt handling of minor follow-up issues. A May 2026 reviewer praised Todd’s product guidance and Jason’s pool opening and closing work. Older complaints describe missed communication and unfinished service. A June 2023 reviewer said a robotic pool cleaner remained undiagnosed after ten days and that promised calls and three messages went unanswered. A July 2023 customer said weekly scrubbing and vacuuming left them administering chemicals themselves and that the pool remained unusable. In November 2022, a reviewer alleged receiving an invoice for pool-opening work the crew had refused to perform. A February 2026 reviewer said the showroom was locked during hours its website advertised. A June 2024 review also described a pool bought in 2022 falling apart in March 2024, with the customer initially unable to obtain help from the seller, installer or manufacturer. The same review’s update said new owner Brandon helped them work through the issue and assisted with a new pool.