Bohio Clean

Bohio Clean is a residential and commercial cleaning company at 11 Apex Drive in Marlborough, founded and run by Karla Morales. On its own Angi and HomeAdvisor profiles the company describes itself as "a professional residential & commercial cleaning service. We are family operated, LGBTQ Owned & WMBE Certified," lists eight years of experience, offers service in Spanish, and points customers to its Instagram. Recurring cleans, deep cleans and move-in/move-out cleans are the core work, with carpet and steam cleaning, duct and vent cleaning and post-construction clean-up also listed. Two things come up again and again from customers. The first is that the same small team turns up: a November 2023 reviewer had used "Karla and her family-based team for over four years," and reviewers from 2020 name Karla, Juana and Lorena individually. The second is the products. A March 2020 customer chose them because "they used wonderful products that was not harmful to the environment"; another the same month singled out that no harmful chemicals were used with children in the house; a 2020 customer four months pregnant hired them for a deep clean before the baby and stayed with them through two pregnancies, citing the non-toxic supplies. The detail in the good reviews is unusually concrete for house cleaning. The November 2023 regular describes the team cleaning inside the fridge and the stovetop, folding whatever laundry is in the dryer, and organising clutter in ways the household would not have thought of. A January 2024 customer had a newly purchased house cleaned entirely through the app without ever meeting anyone. A commercial customer in April 2024 recommended them "to any business." The complaints are narrow and consistent, and they are all about one service. In September 2023 a customer said they would not recommend the move-out or deep clean, and found cabinet interiors and the fridge left uncleaned when they checked the next day. In October 2023 another described requesting a deep clean and having the cleaner ask what to clean rather than working through what had been described; a team was sent back the following day and still missed areas. Both rated three stars, and both praised the communication and the owner's responsiveness while criticising the deep-clean execution. If you are booking a one-off deep or move-out clean rather than a recurring service, agree a written checklist and walk the property before the team leaves. The company also has a public track record beyond its reviews: in March 2023 GBH and the Boston Globe reported that Morales, then employing ten people, was the first business owner to secure a loan under Eastern Bank's Equity Alliance for Business programme. Customers and reviewers still refer to the earlier brand, Your Home Detox. Note that the most recent customer account on file dates to April 2024, and Google's own figure is 4.8 from 18 ratings against 5.0 from 11 on Angi and the same 11 mirrored on HomeAdvisor.