Boston Home Solutions

Boston Home Solution works out of 258 Salem Rd in Billerica and does the exterior work weather creates: roof replacement and repair, siding, gutters and flashing, skylights, and emergency tarping to hold a leak until a crew can return. Its own copy dates the team to 2002. BuildZoom counts 24 permitted projects at a typical permit value around $26,000 and scores the company 125 — the top 1% of Massachusetts licensed contractors. The written record is four reviews, and they split hard. A December 2022 customer who found the company through Billerica Facebook reviews said the response was immediate, the quote and a firm date came at the visit, and the job finished clean and on time. Another in October 2022 called Marcelo and his team prompt and professional; a third that month said the crew knew what they were doing. The fourth changes the picture. In November 2023 a repeat customer wrote that Marcelo's pricing was competitive but he was not reliable. An earlier siding repair, they said, took two months to get started. Then on two other properties — roofing, gutters, painting, siding repairs, a chimney cap, garage work, a marble vanity and pressure washing — half the job was completed in May 2023, most of the payment was handed over in cash, a return was promised for the end of June, and by November nobody had come back despite repeated attempts to reach him. On licensing, check for yourself: BuildZoom lists an active Massachusetts construction supervisor specialty licence for the company and a home improvement contractor registration it records as inactive or cancelled. Four reviews is not much to weigh, and the one that carries real detail is the bad one. If you hire them, stage payments against work actually completed rather than paying most of it up front, and put the return date for any second phase in the contract.