Boundless, Inc.

Made multiple attempts to collect outstanding invoices on services rendered from Office Evolution in Clark, NJ and all attempts ignored. Went as far as blocking our emails and not accepting certified letters. Not a trustworthy group. If they can't pay their invoices to a small business owner, how can anyone trust them? Be careful and be aware doing business with this company.

Boundless, Inc., a local dealer for Freedom Forever (FF), left me stranded after FF filed for Chapter 11 in April. The regional sales manager, Bobby Braun, vanished, ignoring my messages. My solar project is now abandoned, and I am stuck paying a loan for a system that doesn't function. This experience has left me with a strong sense that the solar industry is riddled with scams and fraud, exploiting people's desire to go green.

I’m sharing my experience so other homeowners know what to expect when working with Boundless Energy as a solar sales/dealer partner. The sales process initially went smoothly, and communication was responsive while the system was being sold. However, once the installation was scheduled, communication from the Boundless side essentially stopped. During installation, there were material changes to the system design, including panel substitutions and layout adjustments that resulted in lower modeled annual production compared to what was originally proposed. At that point, I expected the dealer/sales team to step in, explain the changes, and help coordinate a resolution. Unfortunately, that did not happen. Despite multiple issues arising during and after installation, there was no proactive follow-up, no ownership of the situation, and no support in addressing discrepancies between what was sold and what was ultimately installed. I was left to deal directly with the installer and customer support on my own. A solar purchase is a long-term investment, and when changes happen, clear communication and accountability are critical. In my experience, Boundless Energy did not provide that support after the sale was completed. I would strongly encourage future customers to ensure they understand who will be responsible for communication and issue resolution after the contract is signed.

We went solar last year and couldn’t be happier!

Overall, my biggest concern with going solar was aesthetics, potential damage, and making sure the installation was done cleanly and professionally. After the first day of installation, I pulled into my driveway and was surprised to see two large converter boxes installed on the front of my home. It was a major eyesore and not something I had expected. I immediately reached out to find a solution. To their credit, the technicians were excellent—very understanding and accommodating. They explained they were simply following the original plans. After reviewing options together, we agreed that relocating the equipment inside my garage was the best solution. The end result was extremely clean, and I couldn’t be happier with their workmanship. I also had them adjust a few conduits to keep things out of the way for future finishing, which they handled without issue. The install team was professional throughout, and I have no complaints about their work. My main issue is with the sales side of the experience, specifically my rep, Steven Dyment. During the sales process, he was responsive and helpful, but I would have appreciated a much clearer and more thorough explanation of what equipment would be installed and where it would be placed. That lack of upfront communication led to unnecessary frustration. Post-install, communication has been a challenge. I experienced a few equipment issues (now resolved), as well as some roof damage. Unfortunately, most of my calls have gone to voicemail without response, and many of my texts required follow-ups to get a reply. As someone who works in sales, I understand things get busy—but ignoring clients is not acceptable. I’ve owned my home for 10 years, and it was new construction when I purchased it. I’ve never had issues with the roof. After the install, I had ridge caps blow off during heavy winds—specifically in areas where safety harnesses had been anchored. These were repaired once but have since failed again in the same spots. When I reached out about this, I initially received no response. After following up a week later, I was told a service ticket had been submitted. It has now been over a week since then, and I still have not been contacted to schedule repairs.