Cape Cod Aquatics Pools and Hot Tubs

Cape Cod Aquatics, doing business as Jacuzzi of Cape Cod, is a Harwich hot tub and spa dealer that says it has been run by Jim and Michele Treese since 2002. The most striking thing across 42 Google reviews spanning 2022 through mid-2026 is how often the same names come up — Jamie in service, Jim and Michele on sales, Miranda in the office — a small crew people clearly recognize by name. Most of the reviews describe same-day or next-week fixes. A 2023 review describes Jamie texting before a winterization visit and sending a photo when the job was done; a 2025 review recounts staff spending twenty minutes tracking down replacement jets on a walk-in visit. One customer, writing in 2022, described the shop running weekly cleaning and servicing on a hot tub at a rental property all summer. Two reviews complicate that picture. A 2024 review says the company damaged the tub's housing during delivery, then installed the cover incorrectly while the owner watched, and was slow to help fix a part that failed afterward. A 2022 review from someone shopping for an $11,000 hot tub for their inn described months of chasing the company for basic answers before ordering. Both are worth asking about before a large purchase. A 2024 review also states the company no longer carries pool supplies or services pools — worth flagging, since Houzz's own About text still describes a pool division selling San Juan Fiberglass pools and the company's legal name is "Cape Cod Aquatics Pools and Hot Tubs, Inc." The services list on both its own site and Houzz is limited to hot tub work: sales, delivery, repair, winterization and water care. Massachusetts records a home improvement contractor registration for Cape Cod Aquatics Pools and Hot Tubs, Inc. that has expired. This fits someone buying or maintaining a Jacuzzi- or Nordic-brand hot tub on the Cape who wants a shop with a consistent service tech rather than a call center — confirm current licensing status, and if a pool is part of the job, confirm whether that work is offered at all.