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In August 2026 a Google reviewer wrote that Casella picked up their trash 8-10 times in the eight months since January, then tried to charge them for months of service it had not provided. Casella's hauling office is at 220 Avenue B in Williston. On its website Casella says it serves communities across Vermont with waste, recycling and dumpster services for homes, businesses and job sites, and it separately cites 50 years in business. In July 2026 a customer reported a $24 fee added to their bill with no explanation, three calls and an hour on hold. A June 2026 reviewer ended up with a different customer's trash can that had sat in their driveway for a month, and said the "local" number routed to Rochester, NY. A May 2026 reviewer paid for a year of service, saw the cost raised 8 months in, was approved a credit 3 times without receiving it, and had trash missed 7 times. In a January 2024 review, a customer on a dirt road with a hill said they were told countless times that the truck could not serve them because of the weather when the road was dry, and went weeks without service. A November 2021 renter described constantly missed pickups and being told they were marked as picked up. A January 2023 Reddit commenter wrote that Casella seemed to have become incompetent in the last year. In February 2024 a customer of 21 years called the company very dependable and said it never missed a pickup. An August 2025 reviewer thanked Nikki Noel for quickly resolving a payment mistake, a September 2024 reviewer said Amy was helpful in setting up new service, and in a July 2023 review a customer raised their rating after Carolyn called and explained the challenges the business was having. Google shows 2.7 stars from 23 ratings.
“It seems Casella has become incompetent in the last year.”
I started my service with them from January and they picked up our trash 8-10 times in that whole 8 months. After I called them about this situation multiple times and tried to cancel it they kept asking they will make it right but would pick it up once and try to charge me for 100+ dollars saying they serviced me for months wether they did not pick up the trash. I spoke with one of the managers she was very rude and tried to manipulate me by saying they have serviced my house. I am a very understanding person but I think this company has treated my patients level and they are still trying to charge me 80+ dollars by saying they have serviced me. If I could give 0 stars I would. Very disappointed
Don't do it! There are so many other waste management options out there with much better customer service. They added a mysterious $24 fee to my bill with no explanation. I've called 3x and say on hold for a total of an hour and emailed without even being able to speak to a real person. They randomly skip pickups too without notifying customers. Awful and am canceling this month.
I have sat on hold with them for more than half an hour multiple. Terrible communication. Ended up with a different customers trash can, and they gave me a run around to get it picked up. As of now its been sitting in my driveway for a month. The "local" number is routed to Rochester, NY. They also didn't pick up our trash/recycling a bunch of times with no refund. If I could I would have switched months ago, but sadly the HOA won't do it.
I paid for a year service and 8 months into the year service they raised cost by 1/5 of the total cost. Called into the office multiple times and got different answers every time. They approved a credit 3 times but never provided it and they didn’t pick up the trash 7 times. The company is misleading its customers and manipulating the truth for cost savings.
Nikki Noel is one of the best employees at Casella Waste. Her customer service is always friendly and helpful, and it is truly a blessing to have employees like her. Thank you, Nikki, for quickly and efficiently resolving the payment mistake—I sincerely appreciate your excellent service.
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1 change recorded — last scanned Oct 23, 2026.
