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Casella says it has provided resource management and waste solutions for homes and businesses for over five decades; this is its Hermon hauling location, which handles trash pickup and dumpster rental. Reaching someone is the first hurdle. A recent Google customer said they had waited on hold for 45 minutes or more over a dozen times. A recent customer calling about a billing issue said they were on hold 52 minutes and hung up on, and that pickup dates have been missed. A recent reviewer said dumpsters were not picked up and emptied while the pickups were still charged. A 2026 customer said they were offered a bigger dumpster at no extra charge and were then charged double the amount. A 2025 reviewer said that for about six months under a town contract for weekly residential garbage pickup, their road was collected once a month at best. A 2025 customer said a driver drove off the edge of the pavement, damaging the yard and breaking the driveway edge, and that Casella refused responsibility. A 2024 customer said a dumpster was delivered within a few days, picked up promptly, and the unused part of the deposit was returned. A 2024 reviewer said the trash was still picked up on the way back through the neighborhood after they were late putting it out.
“Worked at Casella for years. They are pricey but they are service oriented.. and have roll”
“Casella”
The worst!! You literally can’t get anyone on the phone I’ve waited over a dozen times for 45 min+ and I’m a paying customer!!!
Worst experience with customer service ever.. I called about a billing issue was on hold 52 minutes and hung up on. called back and was on hold 34 minutes someone answered told them what I was calling about was told they were going to place me on hold and hung up. Called back was on hold 32 minutes spoke to someone about the bill. Everything she told me made no sense at all she told me the bill generated on the first was due on the first not in 30 days like the bill plainly stated due 30 day after invoice date. Not to mention all the times they miss the pickup date.
Terrible customer service. Nearly impossible to have anyone call you back or give you any answers about servicing of accounts. Failure to pick up and empty dumpsters and still are charging for the pickups. If you have any alternative source for your waste needs PLEASE do yourself a favor and don't use CASELLA or any of their subsidiaries.
I live at 200 Hancock St. Bangor and I would like to know why you guys have to pick up trash at 5:30am in the morning. I could see 7:00am or 8:00 in the morning 530 it’s crazy. And the guy sits out there and bang it five or six times you guys come to the area twice a week Monday and Thursday and I don’t hear them at all on Thursday
Quick and easy. The lady was very kind.
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1 change recorded — last scanned Oct 29, 2026.
