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Casella's Newport hauling and transfer site sits at 2.4 stars on Google from 20 ratings. The company says it serves communities across New Hampshire with waste, recycling and dumpster services for homes, businesses and job sites, and that it has been in business 50 years. A recent customer said residential trash pickup runs on time but called it too expensive, with the bill constantly going up. The same customer said the transfer station has no telephone at the site, that calling the listed number meant 30 to 60 minutes on hold, and that the hours shown online were wrong: the site is open Monday to Friday 7 to 4 for commercial dumping and two days for residential drop-off. A 2025 customer wrote of "fast quick service with Dumpsters for House and Garage Clean Out." A 2025 customer said the company took its dumpster back with no call or email after they fell behind on a payment, and that their monthly bill had climbed from $89 to double that. A 2024 customer said they cancelled service and were still charged for two more months. A 2022 customer said that after Casella took over for Labounty, trash went uncollected week after week. A 2022 customer said they spent a month trying to add recycling to their plan, sat on hold every time they called, and cancelled. A 2022 customer said Casella sent an invoice a month after they asked it to cancel the service it took over from LaBountys.
Cassela is fine when it comes to residential trash pickup(not sure how you can mess up picking up garbage), way too expensive with the bill constantly going up but they atleast run on time. However, this particular transfer station is a total nightmare to deal with. In 2026 they don't have a telephone to the site to ask basic questions, calling into the google number results either waiting on hold for 30 - 60 minutes or getting a customer service rep that has no clue what's going on. Google and the Cassela website shows their open 2 days a week when they're actually open Monday - Friday 7 - 4 for commercial dumping and 2 days for residential trash dumpoff. I probably spent a total of 2 hours waiting on hold and talking to customer service reps and still got the wrong hours for this site. Some were saying it wasn't even showing in their system as a Cassela site! LOL(what a mess) Maybe put up a sign with hours that people can actually see from the road or put the correct information on the website/google???
I payed faithfully every bill on time for 10+ years.. in the last few months I've hit a snag financially snd had fallen behind on a payment and a half i was about to pay a majoritybif not all the comming week from when im writing this, but i get back from a doctor's appointment to find that they grabbed their dumpster back from me woth no call or email.. not a single warning whatsoever... also I feel the need to mention that when I first started paying for my services with them I was paying $89 monthly, which then gradually and slowly but steadily kept climbing up and up until I was paying double that I had to call and talk to them after dealing with this for a long while to have them only knock it down a whole whopping $30... They're overall customer service and treatment of their customers is aweful i highly recommend finding anybody else
fast quick service with Dumpsters for House and Garage Clean Out. Thank you!
Worst waste company in the area. We cancelled services and they continued to charge us for 2 more months. When I called them the customer service representative started screaming at me on the phone and was the most unprofessional company I've ever dealt with.
I don't have Casella's but being woke up at 430 am by one of their drivers every Tuesday morning is getting out of hand even after i call and put in a complaint
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1 change recorded — last scanned Oct 18, 2026.
