Casella Waste Systems

A 54-minute phone wait to arrange a dumpster emptying is one customer's account of Casella's service. In a May 2026 Google review, the customer said the representative who finally answered was polite and apologetic, but described usually waiting about 30 minutes. A July 2026 reviewer complained about unanswered phones and missed trash pickups, attributing the missed collections to insufficient staffing. Casella's Hooksett location is at 32 W River Road. Its website offers residential and commercial waste collection, recycling, dumpster rental, bulk-waste and food-waste pickup, and compactor services. Google lists a 3.2-star average from 70 ratings. Customers describe problems with both collection and billing. An April 2026 reviewer said bins blocked the driveway, collapsed cardboard was refused outside the bins, and missed trash was left scattered; the customer said they canceled service. In an October 2025 review, a dumpster customer said they spent a week trying to arrange collection before cancellation, had the dumpster removed on October 1, and were still charged for the whole month. The same customer reported receiving three rebates for earlier overcharges. A May 2025 reviewer described an unexpected $300 charge after being told an earlier payment settled the balance, followed by an agreement to refund April and May charges. A December 2025 customer in Manchester alleged that truck 31695 pulled down cable wires and that no action had been taken that day, although the driver said the company would fix them. In a February 2024 review, a dumpster customer described a missed winter pickup and alleged that Tony Belanger insulted them during a dispute over a service credit and dumpster placement. A March 2023 reviewer also alleged that trash meant for recycling was being burned and called for an investigation. Other customers name people who helped. In February 2026, one customer praised Steff for resolving issues and following up during what they described as a rocky transition to Casella. A May 2025 reviewer said Taryn coordinated a plan for neighbors to establish individual accounts after their town voted to end its collection contract. A June 2025 customer thanked a Manchester driver for moving city trash bins out of the road and onto the sidewalk. Older praise often names Pinard Waste Systems. In September 2022, a customer described small dumpster rentals and 30–40-yard roll-off containers, with delivery and pickup expedited on short notice. In May 2023, another customer said Pinard inspected damage caused by a truck turning in their driveway and filled the torn areas the following week.