Catseye Pest Control - Boston, MA

Catseye's Boston-area technicians work the classic New England trio — mice in the walls, ants in the kitchen, termites in the foundation — and reviewers keep naming the person who shows up, not just the company: Frank, Doel, Alan, Gary, Mark, Edwin, Keffer, and Paul all get called out by name for returning visit after visit and knowing the house. On Google the company holds 4.6 stars from 576 ratings, and the recent run of reviews backs that up with specifics rather than just stars: a mouse that died in a wall got the house sealed and stayed mouse-free on a monthly follow-up plan, a landlord's rental property has stayed clear of rats under a paid monthly contract, a technician checked and refilled all seven bait boxes and fielded questions about voles, and a carpenter-ant problem got addressed on the spot. One customer put it plainly: Catseye was "the first company that ever really took care of my mouse problem." A termite inspection and treatment also drew a satisfied, if more measured, review. The friction that shows up isn't about the pest work — it's the office side. One reviewer describes a billing error that persisted for two months after Catseye admitted the mistake, escalating to a canceled credit card to stop the repeat charges. Another says the sales pitch was straightforward but that visits get scheduled with little advance notice, forcing a day rearranged around a truck that "just shows up." A third describes a missed appointment with no confirmation call while a rodent problem sat unresolved in the basement over a long weekend. Two more reviews flag the same pattern in passing — "billing department errors and scheduling problems" and a scheduling process that's "very time consuming" — even while praising their assigned technician by name in the same breath. That split is worth knowing going in: the field work reads as consistent and the same names come up with real specifics, while the billing and scheduling side is where the recent complaints cluster. Before signing a recurring maintenance contract, it's worth asking how appointment windows are communicated and how billing disputes get resolved if a charge looks wrong. For a mouse, ant, or termite call in the Boston area, the technicians appear to be the reason people stay; the back office is the part to confirm.