Catseye Pest Control - Boston, MA

Catseye Pest Control works out of Boston and has built a large chunk of its reputation on one product: CatGuard, a physical exclusion system that seals up the gaps mice use to get into a house. The company runs a large team of route technicians — Frank, Alan, Doel, Edwin, Mark, and others come up by name again and again — who handle monthly and quarterly rodent, ant, and wasp service across the region. Google shows 4.6★ from 576 ratings and Angi 4.0★ from 10. The volume of five-star reviews is large and repetitive in a good way: customers describe technicians finding entry points a previous company missed, explaining how mice and voles actually behave, and following up on schedule. One reviewer said mice and snakes that had been in their basement for 24 years were finally gone 2.5 years after installing CatGuard. The same record also carries a real cluster of complaints, some as recent as this spring. An April 2026 review describes a refund that was promised and then re-billed the following month; a similar overcharge-and-refund complaint appears in a 2023 review, so it isn't a one-time mistake. A May 2026 review describes a missed appointment confirmation while dead mice decomposed in a basement. Two reviews — one from 2024, one from 2025 — describe a wasp or yellow-jacket nest that wasn't fully removed, with the company declining further work without additional payment. A 2025 review put the total price far above what a competitor quoted for the same mouse-exclusion job. For routine mouse, ant, or seasonal-pest service, the technician-level reviews are consistently strong — ask for a specific tech by name if a neighbor recommends one. For a nest-removal job or an exclusion package, get the total price and what's covered in writing, since that's where the complaints concentrate.