Catseye Pest Control - Boston, MA

Ask a Catseye customer about the company and you get a technician's name. Frank, who closes everything back up after he checks it. Doel, who explains how mice behave so you know what to stop leaving out. Alan, who replaced the bait in all seven black boxes while answering questions about voles. Edwin, who came out in the high heat in July 2026 and still did careful work. Catseye is a family business founded in 1987 by John and Monica, who started door-to-door out of their home in East Greenbush, New York, and now employs more than 100 people across Massachusetts, Connecticut, New Hampshire and Rhode Island doing pest, rodent and wildlife control. Its Boston page holds 4.6★ across 576 Google ratings; on Angi, where it has ten ratings, it sits at 4.0. What customers describe is exclusion work rather than spraying — shutting the house. A homeowner who had a mouse die inside a wall had the place sealed in 2026 and now has monthly visits and no mice. Another 2026 customer had several exposed entry points found and blocked during a single visit. In early 2026, one had steel wool packed into every outside crevice alongside carpenter-ant treatment. A 2024 customer said mice and snakes had been in her basement for 24 years and were gone two and a half years into the CatGuard containment system. The trouble, when it comes, is on the phone rather than at the door. In April 2026 a customer ten months into a prepaid year got a surprise bill, was told it was Catseye's mistake and would be refunded, then got the same bill again with the refund still not issued. In May 2026 another was promised a Wednesday visit, heard nothing to confirm it, and was pushed to the following Monday with dead mice decomposing in the basement. A 2025 reviewer said the first technician neither documented the work nor removed the old bait traps the salesman had ordered, and a second technician had to clean up after him. A 2024 customer said nobody told the family they had to leave the house for the second treatment, as they had for the first. Price is its own conversation. A 2025 reviewer was quoted $6,500 to close the gaps around his house against mice, ended up at $1,600 plus $165 a month for a year, and called it a rip-off next to a competitor's number. Another 2025 customer who was happy with the work still felt the fee ran high for what was done. The hands are good and the office is uneven, so treat the paperwork as the real work: get the scope and the full first-year cost in writing before prepaying anything, confirm each appointment directly rather than waiting on a call, and ask for one of the technicians your neighbours name.