Colonial Pest Control Inc.

Colonial Pest Control's technicians get reviewed by first name — Emma, Paul, Ricky, Kevin, Scott, Ben — and that is the whole story of the company: 4.9 on Google from more than 1,600 ratings, 426 reviews in the last six months and none of them negative. The Worcester company has covered Massachusetts and New Hampshire since 1984 under chairman Chris M. Williams, runs residential rodent, ant, termite, wasp and tick work on preventive plans, and holds a BBB A+ with accreditation; BBB lists a state pesticide licence for it. What the June and July 2026 reviews describe is the routine done carefully. Technicians call ahead, warn about pets and the half-hour wait after a spray, wear booties inside, and explain what they found before leaving — one pointed out a rotting corner of siding that would draw ants. Kristin baited the mouse stations, sprayed for ants and plugged the openings on one visit; Kevin installed a Sentricon termite system on another. Two reviews from June 2026 stand out because nothing was sold: James's crew determined the droppings a homeowner saw were old bat droppings, not mice, and did not charge for the visit, and Kevin found no active infestation and showed the homeowner how to monitor instead. A July 2026 reviewer said the inspection was thorough with no push for extras and the price competitive. The repeat customers go back a long way — a June 2026 reviewer has had perimeter treatments twice a year for nearly ten years, another family for close to 30, a third has had carpenter ants handled in every house they've owned. A Salem redditor in July 2026 said Colonial got a big hornet's nest off their porch and called them reliable and responsive. One complaint is worth reading. An October 2025 reviewer said a beach house treated the year before was reinfested with mice — ceiling full of them — and that the technician who came back had no record of the earlier treatment and took calls throughout the visit. Separately, a June 2026 reviewer who was asked to rate a technician they never saw said the company called, took responsibility and sent someone else the next day. A strong pick for a preventive plan or a one-off ant, mouse, wasp or termite job across central and eastern Massachusetts and southern New Hampshire. Ask which technician will be assigned and that visit notes be kept on your account, so a return call starts from the record.