CertaPro Painters of Southern NH & Newburyport/Haverhill

Ask around Salem, NH for a painter and CertaPro's name comes up fast. The company says it's run by owner Will Gray, and BBB records show it's been accredited since 2010, with 22 years in business under this name. More than one reviewer mentions Gray personally calling to coordinate jobs and check on progress, a detail that recurs often enough to be a real pattern. The numbers back up the reputation: 4.8 out of 5 across 210 Google ratings, and the same 4.8 across 90 on Thumbtack, with 166 reviews on file since 2021 spread across five sources. Nineteen of those landed in just the past six months, and not one dipped below five stars. The jobs described are concrete — a cathedral ceiling repaired around a leaking skylight, a full interior repaint (walls, ceiling, molding) finished in two days while the homeowners were traveling, both from this year, with one customer noting the quote came in at a third of the highest competing bid. One recent exterior job is worth knowing about: a customer's staining and wood-siding project needed a signed addendum once the actual scope diverged from what was quoted, though the final price still held up against competitors. A few of the company's rare non-five-star reviews, from the past year or so, describe a similar theme — repair needs discussed with the estimator not always making it to the painting crew, or updates slower than expected mid-job. If your home predates 1978, the company also carries an EPA RRP lead-safe firm registration (NAT-27532-3), worth confirming applies to your crew. For a repaint, a cabinet refresh, or exterior work that includes some wood-rot repair, the history here is deep and lopsidedly positive across every platform that tracks it. The one thing worth doing before signing: get the repair scope written down in detail, since that's the recurring seam in an otherwise strong record.