Charlotte Y Home Improvement

A recent Google customer hired Charlotte Y Home Improvement to build a back deck and said Jose and his two-man crew showed up when promised and communicated every step of the way. A recent customer who called for a deck estimate said Jose came to the house the next day, and within a day or 2 a crew showed up and started demolishing the old deck. A recent Google customer said Andres finished three projects in 5 days: new basement windows, basement stairs and fencing. A recent customer said there were a few issues installing a sliding patio door, and the team came back and fixed everything. A 2024 customer said Jose, the owner, came out, took measurements and explained the process of replacing a window that had to be special-ordered because of its size. A 2022 customer said Jose assessed a bowing basement staircase less than 24 hours after first contact, and his crew built a new one of pressure-treated lumber. A 2022 customer with an 1873 Victorian home said Jose and his crew dealt with the lead paint and, within a few weeks, had the whole house scraped, sealed, repaired and painted. A recent customer said they paid $10,200 up front for a roof replacement and a small interior job, that over roughly eight months no part of the job was done, and that he refused to return the money after a certified letter; that customer said they filed complaints with the CT Department of Consumer Protection and the police. A recent Google customer wrote that Jose never came back to fix the problems and left garbage all over the house. A 2026 customer said the contracts were very vague and that Jose promised to come on a day and never showed up, several times. A 2022 customer said the company ruined wood floors and got polyurethane on a granite countertop. A 2022 customer said Jose installed a bedroom door upside down and that they were still in a lawsuit to get their money back. A 2021 customer said they paid half and the company left the contract without finishing the job. Its BBB grade is F, and the BBB lists 2 complaints. Google shows 4.2 stars from 46 ratings.