Chase Moving and Storage

He does, in fact, have a boss At least if you’re contracting an out of state move. To say this was one of the most violating experiences of my life isn’t an understatement. We only contracted them for a local move and storage. When we shopped around, because their interstate quote was high, they became aggressive. They started charging retaliatory fees, refusing to release our things, amid constant harassment. This was only resolved after contacting the attorney general and the CEO of their interstate partner company on the advice of counsel. I’d like to mention I have proof of every interaction. In writing. If you care below is the breakdown of what happened. I was living in Ferrisburgh Vermont and every attempt to contract something like U-box or Pods was met with my address was out of their service areas. On a recommendation from my contractor I went with a local mover, Chase moving. Our family planned to travel for the year so we were going to move our things to a U-Haul storage and have them move our things wherever we ended up when the year was done. Chase moving and storage for the local move was wonderful and knowing our plans mentioned they also did storage, would we like to bundle it? Sure, why not. We pre paid the year. But spoke specifically about the fact we’d shop for the best price when it came to an interstate move, Ron acknowledge this later in writing. Due to our dog not handling traveling well we cut our year short. I contacted Chase and they were responsive, sent over a quote. After a little research I found their quote was significantly above the national average for weight and size. I shopped around like a responsible consumer Upon telling him he laughed at me, told me he was going to charge me 1500 in warehouse handling fees and so he’d still be cheaper. I would like to mention warehouse handling fees were in my original contract. Due to his dishonest dealings and disrespect I decided to continue with the new company. Enter retaliatory fees, sabotage, and harassment. Ron tried to say I was a silly woman who was ignorant and didn’t realize brokers could be dishonest. He didn’t know in writing my quote exactly reflected his for weight and size. They had quoted be based off his exact measurement of the move. Which of course, I have in writing. The other company alleges he never let them see the move, told them it was twice the size. Said he quoted me 2K less than he did and I’d been difficult and trying to hurt his business. They charged me 1800 dollars for showing up. So that’s 1800 from them, an additional 1500 from him. In writing he told 3 different stories from his side for why they didn’t pick my things up. He then sent me an inflated quote more than his initial quote and gave me less than 24 hours to accept. I didn’t. He then said I couldn’t pick up my things myself due to insurance reasons, and my contractor couldn’t pick up my things despite having the insurance he requested. This is about when I contacted outside regulatory bodies. After I did then came the harassment from his office manager. She told me I owed money for monthly storage. Then ILLEGALLY charged my card without authorization. Ron then tried to tell the attorney general again I was a silly ignorant woman, I had verbally told them I didn’t want them to charge my card but hadn’t put it in writing. So I produced the email with receipt in which I had indeed revoked authorization for my card in writing. The money was immediately returned. His office manager began writing me emails into the night 7 or 8 pm for me so 9 or 10 pm for them. She tried to get me to say I refused to pay for my storage I assume in an attempt to entrap me and forfeit my ENTIRE household. I just kept responding I paid in full (of course producing receipts). She only stopped her harassment after I again contacted upper management of Wheaton and then wrote an email retracting her claims, admitting I was paid ahead. I would like to thank his boss, Wheaton Moving, for resolving this ethically.

Ron Fontaine and Kristie Wildes are exceptional moving experts. I had a hard challenge to move items across country out of a 3600 sf property. Included a grand piano, lots of art, lots of large furniture including two bedroom sets and a full office, mirrors and glass, delicate sculptures (for which Ron personally built custom packing boxes and all arrived perfectly.). These guys have extraordinary integrity and go the extra mile. They partner with very high quality folks.

Not a reputable company look elsewhere

Don't walk, run away. Got an estimate for a move and hired Chase. Final bill came and it was 42% higher than the estimate. In the estimate the travel time was listed at a certain rate, when the final bill came the travel time was charged 70% greater than the estimate. Like many other reviews about incorrect billing, I won't use them ever again.

Chase Moving was terrific to work with for my local move. Kevin and Ron accommodated my schedule and and were extremely careful and thorough with all of my belongings. I would highly recommend them.