Citywide Glass

Two windows nicked by birds, and every window company a new homeowner called gave the same answer: replace the whole window. Then, as they wrote in a July 2025 review, they called Citywide Glass. That is the kind of job this shop collects. Citywide runs locations in North Dartmouth and Fall River doing auto, residential and commercial glass repair and replacement, plus custom mirrors, table tops and shower enclosures, with mobile service; the company describes itself as local and family-owned, 30 years in. The work people write about is rarely off the shelf. A May 2025 customer had beveled glass made for an antique hutch and said the piece is as lovely now as when it was new. In an April 2025 review, someone restoring a '34 Chevy coupe had custom pieces cut to the measurements they needed. A boat owner, writing in May 2025, had a repairman at the marina the day after they called, a quote that afternoon and new glass in three days later. In a July 2026 review, two installers worked out a difficult glass replacement in a window greenhouse. Speed is the other thing customers keep describing. A January 2026 driver whose rear hatch window was vandalized with snow in the forecast was taken right in, had plastic put over the opening and got the first morning appointment, with the job done in about two hours. In a November 2025 review, the Dartmouth crew traced water leaking inside a car to a disconnected sunroof drain tube rather than the windshield. A February 2025 homeowner with a shattered window named the two repairmen who came out and explained the work as they went. Callbacks get handled too: in a July 2026 review, a shower-door adjustment was booked inside a two-hour window and the original installer sorted it in half an hour. Kelly at the front desk turns up by name more than once, and a December 2025 customer singled out the receptionist who helped them. The office is also where the sharpest complaints land. A February 2025 one-star reviewer said their attempt to do business kept getting fouled up at the front desk, with mistakes repeating after they tried politely to correct them. In a July 2025 one-star review, a customer who wanted a broken window balancer replaced said a rep came out, found the broken balancer and took it away with him, and told other homeowners to stay away. For a broken pane, a windshield, a custom table top or a shower enclosure around Fall River and Dartmouth — especially the piece another shop says needs the whole unit replaced — this is the shop people keep coming back to. Pin down the quote and the lead time when you book, and if you hand over a part, ask when it is coming back.