Coldwell Banker Realty - Marblehead
National chain · 2 Atlantic Ave, Marblehead, MA 01945, USA
Their work
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Verified record
- 1 review in the last 6 monthsNo negatives
- 1 customer photoOf completed work
Highlights
- Sold at asking — 2022 seller says home sold within a week
- Staging guidance — same seller credited advice on where to spend
- Buyer-side complaint — Dec 2024 review says office favored the seller
- Staff-written praise — two five-star reviews come from office insiders
- Thin transaction detail — one of eight comments describes an actual sale
- Office, not one agent — experience depends on which agent represents you
The Coldwell Banker Realty office at 2 Atlantic Ave in Marblehead is a brokerage location — a place where individual agents work — and that matters when reading its reviews, because a seller's experience here comes down mostly to which agent they end up with. Eleven people have rated it on Google, averaging 4.6, and eight wrote something. Only one of those describes an actual transaction: a seller in October 2022 who worked with agent Elizabeth Carlson and said the house sold at the asking price within a week of going on the market, with Liz advising on staging and where the money was worth spending. Two of the five-star comments are not from clients at all. One is from someone who says they get to work with the group daily, another calls it a team to be a part of — office staff, not customers. Several more are single lines praising the agents, the location and office manager Chris Brown, with no sale behind them. The counterweight is a December 2024 one-star review from a buyer who said the agency was no help, that it spent more time advocating for the seller than for them, and that many mistakes were made. Eight comments across four years is a thin base for a brokerage of this size, and most of them say little about the actual work. If you start here, ask for the specific agent who would represent you, weigh that agent's own history rather than the office's, and settle up front whether they would be representing only you or both sides of the deal.
Read the comments
Most recent comments
- 5.0Feb 26, 2026
Great office, terrific recent, knowledgeable agents.
— David BrownView on Google Reviews ↗ - 5.0Apr 8, 2025
Coldwell Banker Realty Marblehead is truly top-notch. Professional agents, amazing marketing, and the manager Chris Brown is a grand addition to an already magical office!
— Elizabeth WaltersView on Google Reviews ↗ - 1.0Dec 11, 2024
This agency was no help at all. They spent more time advocating for the seller than for me. They made many mistake mistakes. Do not use them.
— Adelaide Rhodes (AddeyR)View on Google Reviews ↗ - 5.0Oct 5, 2022
I engaged Coldwell Banker Realty in Marblehead to sell my previous home. I worked with Elizabeth Carlson who sold my previous home for the asking price within a week of putting it on the market. Liz advised me in the staging of the house, where to spend money on items and tasks that increased curb appeal and where not to. And I'm glad that I listened to her. Liz brought an incredible amount of experience in the Real Estate business to the table. That saved me a couple of times from accepting unnecessary risks as well as taking advantage of opportunities that I would have missed otherwise. Liz is very knowledgeable on questions around houses, municipal policies, as well as legal and financial issues. Liz was able to engage other resources from the Marblehead Office or from outside on short notice for their expertise if she was not comfortable advising me on certain issues herself. This was a benefit of Liz being well connected within and outside of her office. Liz is a skilled negotiator and her demeanor was very professional and firm but also kind and patient at all times. She returned my calls and text timely and took ownership of open issues and kept me looped in on the progress. I felt that Liz had my best interest in mind at all times. She didn't push me in any direction but pointed out the possible risks, benefits and consequences of my decisions. I trust Liz and I engaged her again to represent me in buying a new home. She is a true professional in her field and I highly recommend her without any hesitation.
— Tom GutermuthView on Google Reviews ↗ - 5.0Sep 27, 2022
Coldwell Banker Realty Marblehead is an office full of great Realtors ready to assist you with all your real estate needs, it’s also in a great location with lots of parking. I get to work with this amazing group daily. Stop in today an pick up a list of all the properties available in Marblehead and surrounding towns.
— Siobhan PhelanView on Google Reviews ↗
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Update history
Added 8 new comments, added 6 new photos, license now expired, established rating 3.5
- state registry now shows the registration lapsed
- behind the score: Buyer complaint — a 2024 review alleges the agency favoured the seller