Complete Roofing Services

Complete Roofing Services is a family-owned Worcester roofing contractor run by owner Joe Plaisance, offering roof repairs and installation, skylights, flat roofs, siding, and gutters. Its Massachusetts home improvement contractor license is verified active, and BBB additionally lists a construction supervisor license (CS-115939) alongside it — the normal pairing of a company registration and an individual's license. It holds an A+ rating with BBB and says its installers are GAF- and CertainTeed-factory certified. The reviews are strikingly consistent — 18 on file since 2021, all but one a perfect five stars. Reviewers repeatedly single out Joe's communication: several describe him giving accurate arrival windows, proactively flagging schedule changes, and staying reachable throughout the job. Turnaround times come up often — a 2021 review described an estimate to completed job in four days, and a 2022 review described a full roof finished in about 10 hours, with Joe returning the next day to fix a small piece of misplaced HVAC ducting his crew had lost. Another 2022 review described Joe explaining product options to stop a stubborn low-pitch roof leak, quoting a reasonable price and leaving the site spotless. Multiple reviewers describe named crew members — Kevin and Jesse — handling repairs quickly and professionally. Not one negative review turns up across the four years on file; the lowest rating is a 4.5-star review from December 2021 that still called the one-day job well done. For roofing work in the Worcester area and surrounding Massachusetts towns — from a single leak repair to a full replacement — Complete Roofing Services' consistent five-star history, verified license, and manufacturer certifications make it a strong, low-risk choice.