Tri State Construction Co

Tri-State Construction Co. is a Worcester, Massachusetts home improvement contractor specializing in roofing, along with siding and window replacement, serving Massachusetts, Rhode Island and Connecticut. The company says it has been in business since 2000 with 20-plus years of construction experience, and states on its own site that it holds a Massachusetts construction supervisor license (#087191) - a company claim not independently verified against the state registry in this evidence. Reviews consistently name Rafael (also spelled Raf, Rafal, Raphael) and John as the two people running crews and jobs, and a customer testimonial on the company's own site refers to 'John H, one of the owners.' The vast majority of the written record - 128 reviews across four platforms from 2020 through 2026 - is strongly positive and describes a similar pattern year after year: same-day or next-day response to active roof leaks, ice-dam removal during winter storms, full roof replacements finished in a single day with thorough site cleanup, and repair work fit in around emergencies like a bay-window leak during heavy rain. Several reviewers describe using Tri-State more than once - one for a third time - and multiple mention Rafael or John personally overseeing or doing the hands-on work rather than handing it to a sales rep. Pricing comes up repeatedly as fair, with more than one reviewer noting the company honored its original estimate. One account from 2020 is a sharp exception: a BuildZoom review that year alleged Tri-State was among the worst roofing companies in Massachusetts and accused the company of deceptive sales practices. It's a serious complaint, and it predates the period the rest of this record covers by several years - the written reviews since, dozens of them describing specific jobs done well, show no repeat of that kind of allegation. A homeowner weighing that 2020 account against six years of largely satisfied customers since should still get a clear, written estimate and confirm exactly what's included before signing. Recent activity is thinner - just 3 reviews in the past six months, all positive - describing quick skylight diagnosis and roof repair. For anyone in central Massachusetts needing roof repair, replacement, siding or windows, Tri-State's more recent record points to responsive, hands-on service from its principals, tempered by that one significant complaint from several years back.