Tri State Construction Co

Tri-State Construction Co. is a roofing and exterior contractor based at 5 Brussels St, Bldg B in Worcester, Massachusetts, hired mostly for roof replacement, leak repair and siding on single-family homes across central and eastern Massachusetts. The owner, named in reviews as Raf or Rafael, is on the roof himself, and that is the single most repeated theme customers raise. One homeowner writing in August 2024 noted they never spoke to a salesperson but to the owner who did the actual installation. Speed is the other constant: a customer in October 2025 had a roof leak fixed within 24 hours of calling, and a September 2023 emergency — water gushing into a bay window roof during heavy rain — was the one company of several called that was available for immediate work, with no leaks after the next downpour. The diagnostic work draws specific praise. In August 2023 a homeowner described a leaking chimney that years of prior repairs had never fixed being traced in minutes, the flashing replaced, a hole found in a vent pipe and repaired, and clogged gutters cleaned at no extra charge, all at the quoted price. In January 2026 a customer had a large amount of snow cleared six feet back from the roof edge to prevent ice dams, during what they described as a busy stretch after a big storm. Larger jobs show the same pattern: a November 2025 full roof with PVC vinyl trim, and a November 2023 project pairing a new roof with azek trim boards completed on time and on budget over five days. Warranty follow-through is documented rather than promised. In March 2025 a homeowner reported a roof cap damaged by high winds being repaired on a Sunday morning, under warranty, on a roof installed ten years earlier. A September 2025 reviewer had a 2018 roof re-checked immediately on request. Crews are also repeatedly credited with leaving sites clean — covering windows, siding, decks and shrubs during tear-offs. One caution on the numbers: the ratings are not uniform across platforms. Google shows 5 stars from 253 ratings and Angi and HomeAdvisor each show 5.0, but BuildZoom's smaller sample averages 4.5 — so at least some customers there rated the work below the near-perfect picture the larger platforms give. They are a strong call for roof repair, storm damage and full replacement where you want the owner running the job. Confirm the scope of any siding or window work in writing, and ask what warranty applies to your specific job.