Crack-X

Crack-X is a North Andover outfit built around one specific problem: the crack in a foundation wall or the bulkhead door letting water into a basement. The company works across the Merrimack Valley and beyond, and its named technicians — DJ, Doug, David, Jakob and others — show up by name again and again across its review history. Recent customers describe a consistent process: photos or an on-site inspection, a written scope of work, a scheduled visit, and a fix that holds. A homeowner who says they hired the crew four separate times across two homes calls a Crack-X repair and its 10-year warranty worth the cost, given how unsettling a foundation crack or basement water can feel. Older reviews tell the same story over a longer stretch — in a 2024 review, a crack repaired with urethane filler had produced no leaks since; in a 2024 review, a structural engineer told a homeowner to just call Crack-X after seeing a widening wall crack; and in a 2024 review, the company raised a bulkhead on new concrete blocks and installed a Bilco door to keep water out near the Maine coast. Its Better Business Bureau grade is A+, and it carries a 4.8-star Google rating from 70 reviews and a 4.4 from 61 on Angi. Not every account is glowing. A 2024 review reported poor work on a job and no response after requesting warranty service. A 2023 review describes the company declining a job as beyond their capability, then going silent when the customer asked why. And a 2024 review — otherwise praising the installer's work as clean and professional — said it took nearly a month just to get a quote, despite being a customer of more than ten years. Crack-X is a fit for foundation crack injection and bulkhead door replacement anywhere water is getting into a basement or garage; given the isolated complaints about warranty response and intake delays, it's worth confirming turnaround time and getting warranty terms in writing before the crew starts.