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Custom Carpentry of Norwich describes itself as a building and remodeling contractor that handles additions and remodels, and its website claims 40 years in business. The towns it lists run from Norwich out to Bozrah, Preston, Montville, Ledyard, Colchester and Voluntown. A 2022 customer said Tom took over a deck project another contractor had started, built the deck on budget, cleaned up after the job and helped with the building permit and inspection process. A 2024 customer said Tom built custom cabinets, bookshelves and crown molding for them and kept up good communication throughout. A 2025 customer gave two stars, called the quality and service just ok, and wrote: "Never pay him in full until the job is done." Its Connecticut home improvement contractor registration, HIC.0569589, held by Custom Carpentry of Norwich LLC, is active on the state registry.
Quality and service just ok. Never pay him in full until the job is done. Takes the money and runs.
Tom did a beautiful job on our custom cabinets, bookshelves, and crown molding. He was friendly and professional, had good communication throughout, and paid real attention to detail. He obviously takes pride in his work. He was a pleasure to work with from beginning to end. We would not hesitate to hire him again or recommend him to friends.
Tom from Custom Carpentry of Norwich is what you hope for when you want a contractor. He's very nice, first off. Very easy going, and comfortable personality. He was always on time and easy to get in touch with. I asked him to come look at a project that had been started by another contractor and that first guy fell ill, unfortunately. It's been my experience that contractors typically don't like to "take on another persons mess," but Tom stepped in to help, without fear. The deck he built was exactly what we were looking for. His work was excellent quality, and done in a timely manner, on budget. He was on time, cleaned up after the job and helped with the building permit and inspection process. Will absolutely use him in the future.
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1 change recorded — last scanned Oct 31, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Custom Carpentry of Norwich. Use it to sanity-check bids, then get the real number in writing.
A typical single-level deck is 12×16 — about 200 sq ft.
Estimated range
$7,300 – $13,600
Typical carpentry project around $10,500
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Small roof repair fit in early2.4
Years-old paint work that still looks new4.6
