Danbury Air Duct Cleaning & Dryer Vent Cleaning And Chimney Sweep

My experience with Danbury Air Duct Cleaning was extremely disappointing, particularly when it came to their customer service and reliability. I should have been uneasy from the beginning when I called to schedule my vent cleaning and discovered that my call was being handled by an overseas call center. Despite my reservations, I went ahead and scheduled the service. For my first appointment, I was given a three-hour arrival window. The technician never showed up, and I did not receive a phone call, text, or any other communication explaining the delay or cancellation. A few days later, I called to follow up and spoke with someone who identified himself as a manager. He explained that the technician had been involved in an accident, which was why he failed to arrive for the original appointment. While I certainly understand that unexpected emergencies happen, I was disappointed that no one contacted me to let me know. We rescheduled the appointment for the following day. The manager assured me that I would receive priority service, offered a 20% discount for the inconvenience, and gave me a much narrower arrival window of 9:00–10:00 AM. Unfortunately, the second appointment wasn’t much better. At approximately 10:30 AM, the same manager called and told me that the technician would arrive in another two hours. When I reminded him that he had specifically guaranteed an arrival between 9:00 and 10:00 AM, he seemed confused about what had previously been promised. At that point, I decided to cancel the service. I had already rearranged my schedule twice and needed to leave my home by 2:00 PM. After one complete no-show and a second appointment that they were unable to honor as promised, I simply wasn’t comfortable continuing. I can’t speak to the quality or legitimacy of the actual duct-cleaning work because the service was never performed. The company appears to have good ratings, which is one of the reasons I initially chose them. Unfortunately, my personal experience did not reflect those ratings. Unexpected delays and emergencies happen. What matters is how a company communicates with its customers when they do. In my experience, Danbury Air Duct Cleaning’s communication, scheduling, and overall customer service need significant improvement.

Do not use this company. We needed a dryer vent cleaned for our tenant. The company gave us a five-hour window on Monday, so our tenant took time off work to wait, but no one showed up. The technician later texted that he had been in a car accident and could not make it. We confirmed a new appointment for the following day at 1:30 p.m., but again no one showed up. When we texted the technician, he said he did not know what we were talking about, even though the appointment had been confirmed with him the night before. The company then rescheduled us for Wednesday at 1:00 p.m. We waited again and called the office, but each time we spoke with a different person. They would not transfer us to a supervisor or provide a supervisor’s name. They only said they were sorry and did not know what happened. We lost three days waiting for appointments that were confirmed but never honored. The company did not proactively call us or provide any real explanation. Do not waste your time or money with this company. Based on our experience, their service and communication were extremely poor.

Booked an appointment requesting the following Monday 4-6pm window. Got a call asking if we could do Tuesday instead, which we said was fine. Got a text message confirming the Tuesday appointment and was assured we would get an answer shortly about a more specific time within the window. Tuesday comes, no response. Texted the number back Tuesday morning asking for a confirmation the appointment is still on, no response. Called the office number Tuesday afternoon just before the scheduled window, was told someone would call back in 10 minutes. 30 minutes go by, call again, told we would get a call. Another hour goes by, an hour and a half now into the allotted window, no answer. Don’t bother with them. They won’t show up nor have any information about what happened to your appointment.

The vents were looking dusty and needed some attention. The service was scheduled quickly and completed without any problems.

The air duct cleaning was handled with care. I liked that the technician answered my questions and kept the work area tidy.