Derry Plumbing & Heating

An August 2026 customer who lost hot water after hours heard back from two technicians right away; Dave called again the next morning and got on FaceTime to help them try to reset the system. Another caller that month, with a leak, had a plumber at the door within the hour. Derry Plumbing & Heating works out of 71 Birch Street in Derry — a new facility whose June 2026 ribbon-cutting, shared with American Home Services, drew local radio coverage. Its site describes a family-run business that has done plumbing and HVAC for over 30 years and covers plumbing, heating, air-conditioning, water filtration and generators, with emergency availability and free estimates. Its New Hampshire HVAC licence is active on the state registry, held by David B Benedict, Sr. The company is accredited with the Better Business Bureau, which grades it A+. Across 248 Google ratings averaging 4.8, the jobs run small to large. Devon and Kim fixed a kitchen sink problem in September 2026 and left the homeowner with a few tips; Duval and Kim plumbed a sink and put in a dishwasher that same month; Eric and Shawn repaired a sewer valve in August 2026. In April 2026 a technician sent out on a Monday inspected the whole boiler before doing any work on the leaking expansion tank the customer had called about. Bathrooms get done here too: a July 2025 customer had one remodeled starting July 9th, and one of their kids called it "like a bathroom from a nice hotel"; a February 2022 review describes a tub/shower and vanity replacement carried out with new plumbing, valves, shutoffs, faucet lines and drainpipe. Cost is where the objections land. An August 2026 one-star reviewer said the float on a septic pump Derry installed in 2024 went bad as a manufacturer defect and they were charged $570 to replace it on a two-year-old pump. On Angi in February 2025, a customer settled on two stars because replacing a basic 40-gallon electric water heater cost more than they thought reasonable. In a 2022 review, a homeowner paid an $89 trip fee and had a technician on site under ten minutes before being told the furnace needed replacing. Conduct comes up in two older accounts: an April 2023 customer called the man who came out rude and impatient and said he was told to do the job himself, and an October 2023 reviewer whose furnace died over a weekend was offered nothing sooner than Wednesday afternoon. Even a favorable August 2026 review notes the first plumber left a leak that stained the basement ceiling overnight, with a second crew finishing on day two. For an emergency around Derry — no heat, no hot water, a leak spreading — this is a straightforward call, and the phone gets answered outside business hours. For a planned replacement, settle the number in writing before anyone starts: the trip charge and what it covers, and what you would pay if a part fails a year or two in.