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Dickinson and Son customers describe successful plumbing repairs alongside complaints about callbacks, missed appointments and billing. In September 2025, a homeowner said Garrett diagnosed and quickly fixed a backyard faucet that would not shut off completely, after an appointment scheduled for the following week. Another February 2025 reviewer praised repeated prompt responses and successful plumbing repairs. The Hanover company reports 53 years in business. Its BBB profile lists HVAC contracting, air exchange and boilers for new and existing systems, and gives it an A+ grade. Google lists a 4.2-star average from 35 ratings. A January 2025 customer praised the individual plumbers but described an appointment missed after they had arranged a town water shutdown. They also said a bill came in 50% above a plumber's quote despite attempts to reconfirm the price. According to that reviewer, the owner eventually called and told them to pay or stop calling; they took their business elsewhere. A December 2025 reviewer likewise complained about unreturned calls and a missed appointment. An April 2022 customer reported that owner Rick broke a shower-faucet handle while repairing a leak. They said they spent a year and a half seeking a replacement, eventually obtained a $35 purchase link from Delta themselves, and were then told not to call the company again. A December 2021 customer separately complained about work they said another plumber would need to correct and calls that were not returned. Other older accounts describe helpful service. In May 2022, a customer said Rick answered an early Saturday emergency call, arrived 20 minutes later and showed them how to override the water system if the problem recurred. A June 2022 reviewer praised an on-time AC service visit and said the company had also handled plumbing for their whole-house renovation more than 20 years earlier.
Typical your area range for this kind of work, from regional averages — not a quote from Dickinson and son Inc. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
“Rick, who also owns the Hanover-based plumbing and heating company Dickinson and Son Inc.”
Unreliable. They don't return your calls when they say they will, and when they DO return the call and you make an appointment, they don't show up.
We called for a broken faucet (couldn't completely shut the water off) in our backyard. They scheduled an appointment for the following week. A young plumber, named Garrett, came and diagnosed the problem and quickly fixed it. He was very courteous and got right to the work. Very pleased.
Every time we have called with a plumbing problem they have responded immediately and very competently and solved the problems well!
While the individual plumbers are great, the office staff does not respond to email requests and is generally not very helpful/thorough. They asked me to call the town to coordinate a water shut down for their service call. The town showed up, but they didn’t. I had a plumber quote me one price. I called the office serveral times and sent emails trying to reconfirm that price with no answer/response. When the bill came, it was 50% higher than what I was initially quoted. I asked for the owner to give me a call and after some prodding on my end, he did. He basically said pay it or don’t ever call him again. He said he has more clients than he can handle and he basically couldn’t care less if I stayed or went. I went with Cota and Cota and talk about night and day service! Can’t say enough good things about them. Out of WRJ. Give them a call instead.
They've bailed me out so many times and have offered good advice with our primary heating system.
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1 change recorded — last scanned Oct 18, 2026.
