DR. Fix-it, LLC

The most useful thing about DR. Fix-it is the paper trail it leaves in other people's houses: BuildZoom lists residential remodels permitted under the company's name in Revere, Beverly and Peabody between 2007 and 2020, run out of 49 Salem Street in Swampscott by owner Heywood Bakst. What homeowners actually wrote is older and split down the middle. A December 2008 reviewer called the remodeling high-end and the crew skilled, efficient and meticulous. In November 2014 another said the crew turned up quickly, replaced rotted gutter and flashing, and sent photos before starting work — then left the rotten wood and nails behind. The one that should shape your questions is from October 2013. That customer described an owner who was pushy, was not onsite to oversee the construction, communicated poorly, and then went six months without coming back to finish the job. Angi's average across all three sits at 3.3. Before anything else, settle the registration. Massachusetts registry records show the company's home improvement contractor registration #180687 as expired, and BuildZoom separately lists both #180687 and a second number, #126273, as inactive. The written record here runs 2008 to 2014 — a long working history, but nothing recent from a customer. If you are considering them for a kitchen, a bath or small repairs on the North Shore, ask to see current registration and insurance, get the scope and finish schedule in writing, and ask for two jobs finished in the past year that you can go look at.