Elite Carpet Cleaning Pros

Stanley's name is in dozens of these reviews, usually attached to something the homeowner had already written off. Grease and oil footprints ground into a carpet. Makeup on a white rug. A basement that smelled like the cat who lived in it. In February 2023 a customer with a flooded basement and soaked, souring carpets said he turned up that same night, quoted it, and had two rooms clean in a few hours. Elite Carpet Cleaning Pros works out of Clinton, and the Better Business Bureau files it plainly as carpet and rug cleaners. The wand goes over more than carpet, though: upholstery and sofas, wool area rugs, stairs, outdoor rugs, and in a May 2024 job a vinyl-tiled common area alongside two carpeted rooms. Google averages 4.9 across 96 ratings, on 73 written reviews going back to 2021. Flexibility is the other thing customers keep mentioning. Reviewers writing in 2022 and 2024 describe a Saturday slot arranged midweek, a same-day visit before a house went on the market, and appointments worked around awkward schedules. The complaints matter, because they cluster on price and reliability rather than on the cleaning itself. In March 2026 a customer who liked the work and found the technician courteous was told on arrival that shampoo would be $50 on top of the quoted sofa price, and asked the fair question of why soap wasn't in the quote. A 2024 reviewer described the same shape of surprise from the other end: confusing texts from two different people, then a price that climbed when the carpet was picked up. Another wrote in July 2024 that the room booked for deep cleaning was not clean when the tech left, and an April 2024 customer said an appointment was booked and nobody showed up. Set against that, a March 2023 customer praised exactly the opposite: a patient first call, a clear explanation of what the job needed, and a realistic estimate instead of the low-ball that doubles by the end. The cleaning is the strong part here — old stains, pet odor, and pre-sale refreshes are what this outfit gets credited for over and over. Before booking, get the quote in writing with shampoo, deodorizing and any deep-clean surcharge itemized, confirm who is coming and when, and if a room is booked for a deep clean, walk it with them before they pack up.