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Elite Service Contractors is a Shrewsbury, MA home-improvement contractor whose name customers know as Henrique Santos, and a lot of the work they describe starts with water. The company presents itself as a remodeling, handyman and water-damage contractor, and Henrique R Santos's Massachusetts home improvement contractor registration (#202132) is active. Angi notes Spanish is available. The longest account, from an August 2024 review, began with water stains on a kitchen ceiling: Henrique went up on the roof the first day and put a temporary patch on a leak, demolition turned up two kinds of toxic mold confirmed by testing, and the family moved out while he ran the remediation with containment and later rebuilt the house down to a new basement slab. In a 2023 review, a customer who hired him for rotted wood along the foundation and a deck rebuild said he photographed additional rot where the original builder had skipped vapor barriers, installed the Zip Wall system across the back of the house, and the mold remediation passed inspection. A 2022 customer said he came out promptly when the basement flooded and later installed flooring there on a tight schedule. The smaller jobs follow suit. An October 2025 customer said he and a partner showed up at the end of a workday for a broken sewer pipe and worked late cleaning up. A 2021 customer said he cut a cabinet to squeeze in a dishwasher, and customers in 2021 and 2024 mentioned the crew wearing shoe covers inside. Google shows 4.9 stars from 32 ratings.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Elite Service Contractors. Use it to sanity-check bids, then get the real number in writing.
A day rate replaces the task list — usually the better deal once the list gets long.
Estimated range
$220 – $850
Typical handyman visit around $540
Henrique is always polite and helpful, friendly and accommodating. His attention to detail is impeccable. I feel very comfortable using him as my contractor. He definitely goes above and beyond. He explains things that are going on and lets you know what might happen ie worst case scenario/best case scenario. He’s incredibly attentive to the work being done and is always present when you need him. I felt bad one night when I called him for a broken sewer pipe. It was the end of a work day unfortunately but he showed up and he and his partner worked until late to clean up the mess. He’s always up front and I feel he has my best interest at heart. You don’t find that every day!!
Henrique and his crew are wonderful to work with, went above and beyond on the job, AND had the best price. I wish I could give more stars 😊
Was very helpful with advice about water issues, hasn't done the job yet, but spend a generous amount of time describing the problem and solutions
I contacted Henrique to get an estimate for a foundation work in my house and his professional opinion and recommendations directed me to the right path. I wish all contractors had de patience and that willingness to help their clients! I highly recommend Elite Service Contractors LLC
I reached out to Elite Service Contractors after noticing persistent water staining on the kitchen ceiling and in a few other areas on the inside. I wanted company that had experience with water damage and mold to do the job. Henrique arrived on time, was very professional, polite and wore shoe covers inside the house! This is something I have rarely seen before and since. His prices were fair and appropriate to the situation. He even went up on the roof when he was there on that first day to assess the situation. That in of itself was impressive. He quickly found a potential leak and put a temporary patch on it, which is also great a sign of a quality business and person. After the first day of demo it became clear that there was mold and lots of it. Additionally, 2 different kinds of toxic mold were found and confirmed through testing. That would explain my recent respiratory difficulties. We ended up needing to move out of our home so that a more thorough demo investigation could be done. Henrique was amazing throughout. He made sure to explain and sometimes over explain every step and the potential implications of each decision throughout the process. He took great care to make sure that there was quality containment in place to ensure that our stuff that was still in the house was not contaminated. He also patiently answered all my questions, to help me understand the purpose of and need for each of the steps in the mold remediation process. Once the demolition was completed mold was found throughout, and it confirmed the initial leak he had found on that first day. There were also several other issues found that, over time, also resulted in additional water damage and mold (in addition to that first leak). It quickly became clear that Henrique was very knowledgeable and experienced. Henrique has more experience, professionalism, knowledge, and integrity, than would be expected in such a young and handsome man. He really did an impressive job. Around 6 months after the mold remediation had been completed, Henrique, agreed to work with me to rebuild my house. It was a long and expensive process, with many twists, turns, and surprises. For the size and complexity of the job, Henrique's prices were more than fair. It was a huge advantage having Henrique, someone with water damage and mold experience present, during the building process. Whenever water damage related damage surprises were found he was able to treat it and take care of it was small or assess, advise, and quote the cost of the fix if it was a more complex issue. Henrique's communication throughout was great. He consistently kept me in the loop. He made sure that I was aware of the progress and any issues that had come up along the way. He also patiently explained the options available and potential outcomes of each option, so that I could make informed decisions. In the end, we were able to work together to get my family and I moved back into our house. I couldn't have done it without Henrique and Elite Service Contractors. TLDR: Extensive water damage and mold found and remediation done. House demoed to the studs and the basement slab was later demoed and replaced as well. Given some time, Henrique agreed to rebuild the house. We finally moved back in a few weeks ago. Henrique and his crew did an awesome job.
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1 change recorded — last scanned Sep 30, 2026.
Cabinet painting4.9
Kitchen renovation4.1