Fawcett Energy

Fawcett Energy is a family-owned heating oil delivery and HVAC company based in Kingston, with seven offices across Massachusetts, Rhode Island and southern New Hampshire. The company says it's been family-run since 1894, now in its fourth generation, and that its technicians are NATE-certified. What customers say splits into two clear patterns. A run of detailed reviews from late 2025 through mid-2026 describe per-gallon oil prices well above market — one customer's bill came to $4.90 a gallon against $3.50 to $3.70 elsewhere — a missed service appointment with no courtesy call after years as a customer, and a promised 30-cents-per-gallon auto-delivery discount that one customer says wasn't honored. A Reddit thread from late 2025 also discussed a delivery mistake that flooded a Medford home's basement with heating oil, with one commenter noting the company's insurance covered the cleanup and alternate housing. Against that, other 2025 reviews describe the service as responsive, professional and fairly priced on contracts and repairs. Worth asking about before signing up: how the per-gallon rate is set and whether it's locked in, how any advertised delivery discount actually shows up on the bill, and what the cancellation process looks like — several complaints trace back to exactly these points. For a homeowner weighing a long-established, multi-office oil and HVAC provider, it's worth getting price and discount terms in writing up front given how often billing comes up in the negative reviews.