Fielding's Oil & Propane Co., Inc. Augusta Maine

I have used Fieldings for over 10 years. They have never, ever let me run out of oil. When my furnace broke down at least 10 times they are always at my door with a comforting smile!! Thank you for keeping me warm!! Loyal customer for life! Susan Doyle

Part of this frustration is based around giving this company hundreds of dollars a month, all winter for years, and then receiving this service. Called me on the day of my oil delivery and asked if I’d have enough to get through until Wednesday instead. When I confirmed I do not have enough oil to last until then, they told me that will unfortunately be when it’s delivered anyways. I specifically called this company because I needed oil by a certain date, which they made the commitment for, and then went back on the commitment when the time arrives. Thanks, Fielding’s. The apology call doesn’t rectify me having to go get heating fuel from the pump or run the risk of running out. The presentation should also not be delivered in a way that implies there’s hope, or a semblance of care about the situation they create — “do you have enough oil to get by for a few more days?” There was no plan to take care of this situation; it’d be more professional to just say, “sorry bub, we screwed up” than it would be to feign care and concern. The reality is that when mistakes are made on their end, there’s no holding themselves accountable, no effort made to correct it. I don’t expect there to by any communication or attempt from Fielding’s to rectify this. After this delivery, I’m probably going to swap to buying oil from CN Brown — they’re booked further out, but at least they show up on the day they say they will.

Fielding Oil Company is the best. Friendly office staff. Always ready to be there when needed.

tried calling to set up an account and the person speaking on the phone was very unpleasant. Ill spend my money elsewhere

They deliver on-time and I never have an issue with service or billing!