Five Star Chimney Maintenance, which trades as 5 Star Chimney Service, is a chimney sweep and repair company working across central and eastern Massachusetts; Angi and HomeAdvisor list it at 122 Front Street in Worcester, its BBB file gives a Westborough address, and this record's Google listing places it in Springfield (E561311, E561348, E561085).
The work customers describe is the full chimney trade rather than sweeping alone. Reviewers in 2026 describe liners replaced, crowns repaired, caps replaced under a lifetime warranty, chimneys pointed and flashed, and minor masonry handled during a cleaning (E561146, E561147, E561137, E561286, E561287, E561145). Two 2025 reviewers describe more unusual work: a draft-inducing cap that stopped smoke backing into the room, and a spark arrestor installed from the roof (E561158, E561159). The technicians are named repeatedly — Sean, Alan or Allen, Joey, Juwan and Damon — and several reviewers say the crew showed photographs of the problem and the finished repair before and after the job (E561140, E561146, E561148, E561286).
Speed comes up often. One homeowner reached out on a Monday afternoon, had an inspection and estimate the next day and the liner replaced that same day; another needed work found during an inspection and got it done same-day (E561150, E561148, E561286).
The concerns are about money and follow-through, and they are specific. An Angi reviewer wrote in May 2025 that after paying $7,200 in 2023 to stop a chimney leak and seven follow-up visits, water still came in, and that a chimney sweep, a roofer and a mason each judged the repairs substandard (E561296). A February 2025 reviewer said a lifetime warranty on a stove flue was refused because she had not used the company for annual servicing (E561297). A December 2025 Google reviewer described being quoted $100 for a sweep and a free inspection by the office and then a $189 inspection when the technician arrived, and an October 2025 reviewer said they were being ignored while trying to get a refund (E561149, E561153, E561161). On a r/SalemMA thread, one commenter said plainly not to use the company while another reported good work and financing, and a third accused the positive commenter of working for them (E561021, E561022, E561023).
They are a credible call for liner, cap and crown work when you want it done fast, and the named crew earns consistent praise. Before signing, get the price and the inspection fee in writing from the person who will do the work, and read the warranty's servicing conditions.