Frank Webb Home - Salem

Frank Webb Home’s Salem location looks like the stop people use when a bathroom or kitchen project reaches the fixtures stage. The company says it operates kitchen, bath, and lighting showrooms and offers consultations and virtual showroom tours to help customers choose products, and BBB lists F.W. Webb Company in Salem at 160 years in business. The public ratings are strong on the showroom side. Google shows 22 ratings at 5 stars, and Houzz shows 12 ratings averaging 4.7. The newest Google comments are very specific about the in-store experience: a June 2026 reviewer mentioned good service and lots of displays; in April, a customer buying items for a bathroom renovation said Nicole helped from start to finish; in March, another shopper said Lew spent a great deal of time helping compare two shower heads and never rushed the visit. That same pattern carries through the older comments too. People mention repeat projects, responsive help, useful suggestions, and staff who know the product lines. The praise here is about choosing fixtures, narrowing options, and getting guided through decisions in person, not about a crew showing up to tear out and rebuild a room. The main thing to press on before buying is the BBB split. The business carries an A- there, but the same profile also shows a 2.7-star customer rating and two complaints on file, which is a much rougher picture than Google or Houzz. That is worth asking about directly, especially if your purchase could need follow-up later. This looks like a fit for homeowners who want a showroom visit and help selecting bathroom or kitchen products, especially when the choices feel bigger than a quick online order. Before you treat this Salem location like a full remodel contractor, confirm its role in your project and who handles any next step once the products are chosen.