GEM Plumbing and Heating

GEM Plumbing and Heating is a Lincoln, Rhode Island plumbing and heating company, and a 2019 article on phcppros.com said it was started in 1949 by Gloria and Larry Gemma. On Google it holds 4.6 stars from 7,162 ratings, while HomeAdvisor and Angi each show 2.7 stars from 25 ratings. Its BBB grade is A-, and the BBB counts 51 complaints against it. A recent Google customer with a plumbing emergency said GEM had someone on their doorstep within half an hour. A recent Google customer said the price put them in sticker shock but said they did a great job and explained what they did. A recent HomeAdvisor customer said a leak-detection visit took half an hour, told them what they already knew, and cost $575. A 2024 customer said Nick and Brian from the drain service team cleared roots from their pipes after a sewage backup, used a camera to check the pipes, and cleaned up after themselves. A 2025 customer wrote that Steve and Diego showed up on time to fix their system and explained every step of the repair. A 2025 Reddit commenter in r/providence said a visit cost $199 and the quote for a new 40-gallon gas hot water heater was $4,300. A 2025 customer said GEM charged $800 to install a supplied bathroom faucet that later lost water pressure, and that a technician then offered a $400 flush or an $1,800 whole-house filter. A 2025 customer with a mini-split said the technician quoted $312 per pound for R-410A refrigerant. A 2024 customer said GEM installed a water heater without an expansion tank, which another plumber pointed out a year later. A 2024 customer said they were told a new boiler would get a $500 RI Energy rebate, then learned it was not a high-efficiency boiler and did not qualify. A 2025 Reddit commenter wrote that GEM was purchased by a larger company.