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License verifiedPercy L Brown & Son Inc
Frozen pipe burst answered within minutes4.0
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In November 2023 a Google reviewer had no heat in one zone of the house. Garrett came right away, found within a few minutes that the problem was the thermostat, and had it fixed and the house warm a few minutes later; the reviewer called him knowledgeable, fast and friendly. H G Reed Inc is at 21 Bass Harbor Rd in Southwest Harbor, Maine. In August 2025 a one-star Google reviewer called the office about a plumbing and heating problem and wrote that the woman who answered was incredibly rude, said the company could not help anyone who was not a current customer, and, asked for another company to try, told the caller to google it. The same reviewer said they had heard great things about some of the company's employees. Google shows 3.4 stars from 12 ratings.
Called to request some help with a plumbing and heating problem and the lady I spoke to in the office was incredibly rude. She ended up saying that if I was not a current customer they could not help me but was incredibly rude about it and when asked if she could recommend another company she was unable to provide any information and told me to google it (which of course I had already). This was upsetting because I have heard great things about some of their employees but she was not it - callers beware :)
Garrett is the best! We didn't have heat in one zone, he came right away and, a few minutes later, determined the problem was the thermostat and had it fixed and warm in a few more minutes. He's very knowledgeable, fast, friendly and professional. Highly recommended!
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2 changes recorded — last scanned Oct 30, 2026.
Typical Maine range for this kind of work, from regional averages — not a quote from H G Reed Inc. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$4,500 – $10,300
Typical HVAC project around $7,400
Frozen pipe burst answered within minutes4.0
