Hanson Well Drilling & Pump Co Inc. Excavation Contractor

A recent customer called on a Friday with an issue and said Todd and his crew came first thing Sunday morning and replaced the water tank in about an hour. Hanson Well Drilling & Pump Co Inc describes its mission as serving residents of New York, Massachusetts and Vermont, says it has been in business 63 years, and lists Bennington, Pittsfield, Nassau, Chatham, Schenectady and Troy in its service area. A recent customer said they had used Hanson twice for well pump service and install. One recent customer wrote that the line was dug up and repaired in an afternoon. A recent customer said Todd and Justin explained in detail how they would fix the issue and followed up later in the day to make sure everything was in working order. A recent customer appreciated the turnaround from Todd and Justin on a weekend. A 2024 customer whose water stopped working said the operator on Hanson's Western Massachusetts support line picked up after hours and scheduled a crew for the following morning. That 2024 customer said Todd, Mike and Brian replaced the well pump, shocked the well, flushed out contaminants and installed a new sanitary well cap, with the water running again within a few hours. A 2025 customer under contract to buy land said the company met them to mark the drilling location, bush hogged a path for vehicles, had utilities marked, and was done by mid afternoon, installing the pump a couple of days later. A 2023 customer said Hanson was the only company quoted that was ready to drill a new well for a new home without months of backlog, at a price similar to the others. A 2025 customer said Keyser Wells showed up after a call to Hanson Wells, heard upsell after upsell, and was charged $750.00 for adding some hose clamps and changing a setting on the pump. A 2024 customer said Hanson came in thousands above the estimate, hit a sewer line marked "sewer line", and did not acquire the proper permits, which caused issues with the State. A 2023 customer said the quote went from $15-20k over the phone to $5-7k in person for a 100' drill to $11k in an emailed proposal, and that the owner, Tom, then said he was too busy to carry it out. A 2022 customer said the final bill was more than double the quoted amount and that they were told the company would not leave the property until paid in full, charging $400 per hour while waiting. A 2022 customer said Todd pulled the well pump he had installed 8 months prior to test it, the visit cost $648, and the company quoted $15,000 to drill a new well; that 2022 customer said Goold's then vacuumed out sediment, rocks and gravel and the water ran at 20 gpm. A 2022 customer said one of the 2 people the company sent held down a switch for 45 seconds, the pressure returned, and a bill of more than $600 followed.