Houle's Plumbing Heating & Air Conditioning is a Waterville plumbing and heating company, and in a 2026 Google review a customer with a sump pump emergency said it was replaced the same day. The company's website says it has served the Waterville and Oakland communities and surrounding area for nearly 8 decades. Its BBB page carries an A+ grade, and on Google it averages 3.9 stars from 107 ratings.
In a 2022 review, a customer with a broken water pipe late on a Saturday night said the night man, Aaron, first said he couldn't come because the caller wasn't a regular customer, then called right back and said he would come up to Fairfield. That 2022 customer said Aaron made the repair and stopped the flood, at time and a half because it was after hours. A 2025 customer wrote that Brad had earlier fixed an emergency plumbing leak and installed a water filter, and that the service manager and his son cleaned their furnace. In 2024, a customer wrote that Dan explained everything and repaired the pipe. A 2026 customer who described themselves as fussy about craftsmanship had the company help with what they called a serious project and credited Jeff and the team. A 2023 customer wrote of using other plumbers in Waterville for their rental properties because they were cheaper than Houle's, "but that was always a mistake."
In 2025, a customer with a leak causing soft spots in the kitchen and laundry area said the plumber who came out mentioned multiple times that anything he tore apart was not his responsibility to fix, could not find the leak, and left close to 4 pm saying he would come back at a later date. That 2025 customer found the leak the next morning under the kitchen sink, a place the plumber had not checked, said a promised call back from a manager never happened, and received a $250 bill. A 2025 customer called the company "Totally incompetent and overpriced" and said a shower drain was still not fixed after they came out 3 times. In a 2025 review, a customer said that after waiting 3 weeks for a plumber to install a new bathroom vanity, the plumber arrived and said he couldn't install it because it was an undermount sink.
A 2023 customer said the company installed a new furnace in 2020 that never ran a full season without breaking down, that it had since needed thousands of dollars of repairs, and that the company found reasons the repairs weren't covered under warranty. That 2023 customer wrote that less than a week after paying $2700 for a new tank to be installed, there was no heat again. The same 2023 customer said a tech was sent, some parts were under warranty but none of the labor, and the company then charged their credit card nearly $450 without telling them. A 2023 customer who had two AC units cleaned said a bearing was found that could be replaced under warranty, that labor wasn't covered and the company didn't say so until after the bill, and that it came to over a thousand to clean them. In 2023, a customer said the man who came out made a mess, left dirty rags and puddles, said he could not fix it and left, and a $190 bill followed; that 2023 customer said a promised call back from a manager never happened. A 2023 customer said the company wanted to charge "from leaving previous location" until arrival, plus a large fee, and refused a quote if the service was under $3000.
In 2024, a customer said techs claimed they needed parts, left, and never came back to finish the job; that 2024 customer also said a manager was disrespectful on the phone, claiming the place was disgusting, and called the company very expensive. A 2025 customer who called about a problem in their shower said they were turned away for not being "an existing customer," and that the company said no when asked to recommend anyone else. A 2023 customer said the company did not return their call and did not come out to investigate. In 2022, a customer who called to cancel a plumbing job said the receptionist referred to them in derogatory terms as she hung up. A 2025 customer called 26.00 for two fittings ridiculous. A 2026 Google reviewer wrote that the company's drivers were constantly running red lights and stop signs, driving fast and riding bumpers in the Waterville area, and that one driver almost caused an accident at the 4-way on the Oakland to Fairfield back road.
