Karl On Wheels, LLC

A customer whose store is the Millerton Antiques Center said Karl On Wheels has moved and shipped items sold there, a few miles down the road or into NYC, and that they have never had an issue with items being damaged. The company describes itself as serving Litchfield County, NYC and surrounding areas, says its trucks are in NYC three times a week delivering high-end furniture, and says it has been in business 7 years. A customer said Karl On Wheels moved a piano carefully for half the price another company quoted. One move went from Connecticut to Missouri, and that customer described packing, wrapping and a plan from the walkthrough. A same-day move was fit in for a customer who said everything was thoroughly wrapped and left organized at the new home. For a move to Warren, a customer said Karl, Erin and the guys loaded and unloaded everything, with Erin at the office coordinating and staying in touch. A customer who hired the company to bring antiques bought at an auction house to a NYC home said a French console table and a Secretary Bookcase were damaged, the pieces arrived in shrink wrap with no protective padding, and two bookcases never left the truck. That customer said Karl acknowledged the damage but offered restoration only after the full invoice was prepaid, and that the company is keeping the console table over the disputed invoice. A customer who praised the crew of four movers said the price doubled after a photo inventory, a partner added $2,000 two days before the move, and another $2,500 was added on moving day with the belongings already on the truck. That customer also said they were denied access to belongings in the company's storage facility until they paid the new amount.