Verified record
Keller Williams Realty Showcase Properties is a Braintree franchise of the national Keller Williams brand, with a registry-verified, active Massachusetts real estate broker license. Google shows a 3.4★ average from 20 ratings, and the five written reviews on file split sharply by which agent handled the deal. Two describe good experiences: in a 2025 review, a client credited agent Bill Stone's patience and experience with turning 'an otherwise stressful event' into a smooth process, and in a 2024 review, another client named agent Chris McDonnell as knowledgeable about Massachusetts rental law and landlording, helpful negotiating showing access with a resistant tenant. Three describe the opposite. A 2022 review described a rental showing where staff forgot the appointment time, no one recognized the caller's name, and the unit's advertised washer and dryer wasn't actually there. A 2021 review named managing partner 'Al' and agent Andrew Brown as untrustworthy and not acting as a fiduciary. Another 2021 review described agent Angela Chu going unresponsive after an initial credit inquiry, then turning short with the prospective renter once finally reached. With only five reviews on record and experiences that vary sharply by agent, it's worth asking specifically who you'll be working with before committing.
Im so glad I chose agent Bill Stone from Keller Williams Realty for my real estate process needs. His knowledge and experience, combined with his patient approach, made this otherwise stressful event a smooth and successful process.I highly recommend Bill and this company to anyone looking for top notch real estate services
Chris McDonnell was professional, warm, and friendly from the start. He is very knowledgable about rentals as well as being a landlord in Massachusetts. He was supportive and always available and willing to answer any questions I had throughout the process. He was honest and flexible. I also found him to be very helpful in negotiating dealing with my current tenant who was resistant to allow me to have showings. I learned a lot from Chris and highly recommend him!
Very unprofessional. Forgot what time they were going to meet us. When I called the place she didn’t know what I was talking about.The guy that showed me the place didn’t even talk to me. The place still had the tenant living in the property. Very akaward showing. Was told there was a washer and dryer in unit which was a lie. If I could give negotiable stars I would. Do everyone a favor and get retrained or get out of the realtor business.
Very unprofessional, incompetent and will take advantage of you. From the managing partner Al to Andrew Brown they are untrustworthy and will not act as a fiduciary. I would NOT RECOMMEND USING THIS LOCATION or company.
Totally unprofessional. I saw a listing in Braintree located at 25 Arthur St Apt 2 and inquired. I received a text from Angela Chu who is the real estate agent asking some questions about my credit and who would be occupying the apt at 1:06pm. I responded right back. Never heard back from her. I called the office and was told she Angela was the agent to contact her. I was given a completely different number than what I had been texting Angela from. After I decided to call Angela and was given attitude. I was asked do I know how many phone calls she receives on a basis and wanted to know which text I was. After I jogged her memory she asks me if I can get up at 11:15 to make a viewing at 11:30am. Unprofessional. Had she kept on top of her job we could have had that squared away the day prior. On top of all of this, I am a single mom and it felt as if there is some sort of discriminatory factor due to the fact a voucher was mentioned. I have a housing background and you cannot refuse a voucher. I will be writing more reviews elsewhere because this was her eat in saying she was not interested. I have had no response even after reaching back out to her and seeing that she ignored my messages after reading them.
Specializes in
Languages
1 change recorded — last scanned Jul 29, 2026.
Bilingual service4.5
Fluent in English, Japanese, Mandarin and Cantonese4.4
Best price secured on a difficult estate sale3.6