Keller Williams Realty Success

Keller Williams Realty Success is a Keller Williams market centre — a local brokerage office — at 138 River Rd in Andover, with agents working both Massachusetts and southern New Hampshire. The Better Business Bureau's file on it, opened in 2013, records a business start of 1/1/2000 and gives it an A+ grade while noting it is not BBB accredited. The thing a homeowner should understand before reading its 4.5-star Google average is who wrote it. Most of the written five-star comments are from agents about working there, not from buyers or sellers about a transaction — "couldn't have chosen a better place to build my business", praise for the training workshops, the supportive office environment. That is a recruiting reputation, not a service record, and it is doing most of the work in the star average. The consumer-facing accounts are thinner and sharper. One buyer-side comment recommends a named agent for southern New Hampshire. The two one-star reviews are the only accounts from people on the other side of the desk: one seller says the listing agent telephoned neighbours and revealed their sale price before the home closed, which they describe as a breach of confidentiality; the other is not a customer at all but a recipient of a prospecting letter they found misleading, printed to look handwritten with a story about a family that wanted to move for schools. The BBB file is also stale in a way worth knowing: it lists the office as a sole proprietorship with one employee, while the reviews describe a multi-agent office with a training programme. If you hire here, hire an individual agent rather than the sign on the door — ask which agent would take your listing, how many homes they personally closed in the last twelve months in your town, and get the confidentiality expectations about your price and terms stated in writing before you sign.