KITCHENS & BATHS BY HERZENBERG

I worked with Vonnie, great experience. She is full of ideas and we got the dream bathroom we wanted! Project was smooth, we did enjoy working with Kitchens by Herzenberg.

My experience with this company was terrible. They sent a sub contractor to assess a repair. This person down played the length of time if would take to complete the repair. Once the repair was completed I received an invoice with no itemization. When I requested an itemization because I wanted to understand why the amount was what it was, I was told by the office manager that the contractor would make sure it reached the amount so there was no point. I requested the owner contact me. He didn't contact me but I am not surprised considering they way the staff behaves. The people that work for this company lack customer service skills and willingness to work with the customer. If you want a good experience with people that care I would not choose this company.

Vonny is the best!! Would definitely recommend Kitchens by Hertzenberg to anyone looking to remodel their kitchen, bath, family room etc. Vonny has a good understanding of how a kitchen functions and is very knowledgeable about the products they sell. She is with you from start to finish, and is a good listener. She has designed three kitchens for me and would not go to anyone else.

Covid-19 has presented unique challenges to all businesses. In my quest to find a replacement refrigerator in my 40 year old kitchen, I discovered that was not going to be easy. Five years ago I repainted my custom cabinets, 40 years old, to spruce things up. When in June of this year the 25 year old top freezer fridge broke, and I couldn't find anything in stock, and waited six months for two orders, I decided to just tear out that section of the kitchen and start over, so I could fit a real life size refrigerator in there. I drove to Kitchens & Baths by Herzenberg, heretofore KBH, to see what I could do. The door was locked, appointment only. Call the number and someone will help you the sign said. "Oh boy, I thought, this is going to be a project." Wrong. I went to my car, called the number and was put on a short hold while they connected me with a designer. My lucky morning, Vonnie came on the line full of life, asking me questions, getting an idea of what I needed. I was in my car, Vonnie was inside and we came to the point where she set up a home visit to check out what I needed. I alway associated KBH with huge jobs, gigantic expensive kitchens, but my reservations need not have been a concern. My small area that required tearing out the existing cabinets that housed the too small fridge and smaller yet ovens, was, by Vonnie's design, going to have the same configuration, only designed now to fit my new appliances and all with a budget that wasn't over the top. I met with Vonnie at the KBH showroom where on a large flat screen TV, my kitchen plan was a very cool visual for me to actually see what Vonnie had come up with. She had cabinets out when I got there that closely matched my existing, but 100% nicer, newer and much more up to date cabinets. She gave me a much larger deeper drawer under the new ovens, with two gorgeous cabinets over fridge and ovens. She got my style and showed me hardware that wouldn't overwhelm the rest of the design. Install day was a breeze. Vonnie called the the day before, told me what was going to happen and the guys showed up at the arranged time. They were neat and respectful of where they cut and did the their messy work. To be honest, there wasn't much of a mess. It was finished with a humming fridge five hours later. Vonnie called to check up. She was with me the whole process, keeping me posted on the order, delivery of cabinets and install time. I am beyond thrilled with my mini renovation by KBH and Vonnie. It was the least stressful home renovation I've done, but actually the biggest. Thank you Vonnie and Kitchens & Baths by Herzenberg, I am one very very happy customer!

Paul Herzenberg is a professional that is knowledgeable in his field and will go to the extra mile to satisfy his customers. I give him an A+ for the quality of his workand detail