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Lake Sunapee Plumbing & Heating advertises 24-hour emergency burner service, including weekends. Based in Newport, the company says it has served the Lake Sunapee, Lebanon and Claremont area since 1985. Its advertised work includes boilers and furnaces, geothermal systems, mini-splits, air conditioning and general plumbing. It offers one free estimate per customer and charges for further estimates. The company's New Hampshire plumbing business licence is active, as is Jeremy C Willey's New Hampshire gas-fitter licence. BBB gives the business an A+ and says it has been accredited since February 2024. The website names Jeremy Willey as owner; BBB names Randy N Willey. Customer accounts include specific complaints. A Reddit commenter writing in May 2026 described a poor experience with a new fuel tank and said they had to call the company out for three visits. In a July 2016 Porch review, a customer alleged that Randy Wiley underbid their job, charged inflated invoices, left work unfinished and sued them. That reviewer also alleged that the workers did not know what work Randy had quoted, and said the lawsuit followed an appeal to BBB. These are the customers' allegations about their experiences. Porch publishes a 3.7-star aggregate from 26 ratings.
“Lake Sunapee Plumbing and Heating was not the best experience for me. Seems like two younger guys that don't have much care for the work they do.”
BEWARE. Randy Wiley at Lake Sunapee Heating LLC is as deceptive, dishonest & unscrupulous as they come. He underbids on jobs to win them, overcharges on the invoice, leaves work incomplete, and won't hesitate to take YOU to court to fight for his nonsense inflated invoices. On our job, he did all of the above. First time I've ever had a contractor not finish the job and sue ME. I should have known, when I met him, we talked briefly but he mentioned suing people and how easy it is... 'Just pay the $95 fee', he told me. Wow, I should have run from this company. Note, the courthouse is 1 mile from his office. It may as well BE his office. When I attended, the judge knew him FROM SIGHT and I was one of THREE lawsuits he had filed for THAT DAY. He fills his days playing the courtroom like Vegas, betting $95 that defendants won't show & he'll be awarded judgements. Don't trust Randy Wiley or Lake Sunapee Heating LLC. He's happy to lie, leave the job unfinished, overcharge, and then sue you. An additional note - the lawsuit came immediately after I appealed to the BBB for resolution. He's so protective of his fabricated BBB A+ rating, he will sue you to protect it (BBB doesn't get involved when the case goes to court, and since he sues everybody who complains, no complaints make it through to the BBB). He is incapable of communicating anything to his workers, so if he quotes the job, his workers will have no idea what their task is when they arrive - beware. Beware, beware, beware. There's a lot of heating and cooling companies out there, PLEASE consider choosing someone else. I had to pick a one-star rating because I can't pick Zero star ratings. Or negative stars.
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2 changes recorded — last scanned Sep 30, 2026.
Typical your area range for this kind of work, from regional averages — not a quote from Lake Sunapee Plumbing & Heating, LLC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
