Lavallee Electric

Too bad I can’t give zero! I Had them install 2 lines (110/220) to charge my EV. Had to call them back for a broken switch. No charge, fine. Had to call them back again because my 110 line kept tripping. The tech told me because I said it was a general line and not for charging so he put in a GFI, but mentioned the charger probably has one. This research should’ve been done beforehand since I gave them access the cable and car info. So he came and replaced the gfi with a standard outlet. Said he could do it right away. I wasn’t home but he said it was a 10 minute job. Next thing I know I’m being charged $200, without a quote. When I spoke to the owner he claimed that first, I was lucky I wasn’t charged an emergency rate, although it wasn’t an emergency and they offered to come right away IN BETWEEN JOBS!!! Secondly, he claimed both techs didn’t hear me say that I was going to use it for charging but for general use. As if the other tech would disagree with his boss!! The tech also claimed that the quote specified general use (it’s in writing and it doesn’t). Also, I should’ve told them if the charger had an internal GFI. So that’s MY job now?!?!?! When I told him he never provided a written quote, so I thought it was a continuation of the job, he said how could they quote sight unseen. They had been here 3 times: initial quote, the actual work and then the switch repair. So any excuse was good to not admit their fault!!! I was willing to go halfway to maintain the relationship, but this guy is more attached to money than to his company’s word and customer satisfaction. His best was to drop $25 but he generously dropped $50. So for $50 he lost a customer and got this review!! I’m not saying not to use them but beware! They lie so if you use them get everything, I mean everything, in writing!!!

I use Lavallee electric for the maintenance of my Generic generator and, a problem occurred when the light inside the window of it showed a yellow light along with the green light. Not knowing what it meant I called Lavallee and, he told me not to worry & that everything would still be working but, to fix what the problem was he sent me an email with the steps to to clear the yellow light out and, get only the green light to be showing which means everything is good and, whatever the problem was had been taken care of. I was glad he responded quickly not knowing if it was a serious problem and, it turned out not to be. It's good to have good customer service when needed .

Their team was professional, knowledgeable, and efficient. I highly recommend them for any electrical needs.

Always responsive; always patient with our questions about our Generac whole-home generator- even when living in the same town that is frequently without power in storms, which means a lot of call volume I’m sure! We don’t need to call for annual service- they remind us when we are due. Great local business.

They suck no response. False advertising. Website says WE CARE they dont. I'm dealing with an incurable bone marrow disorder. I can pay but need a payment plan. Shame on them. I need my generstor fixed. I need one little bit of peace of mind with what I'm going through and the haven't reached out at all. One star for you suck!@@@@