Legacy Flooring, operating under the Legacy Enterprises name, is a Bedford, New Hampshire flooring retailer and installer selling carpet, tile, vinyl, and hardwood flooring to residential and commercial customers, with in-house installation, refinishing, and rug cleaning services.
Reviews on file span 2021 through 2025 and mostly refer to the business by its earlier name, Crown Flooring (and Crown Flooring & Cleaning); the company's current storefront and website use the Legacy Flooring / Legacy Enterprises name. Customers consistently praise the in-store selection and pricing on carpet, tile, and vinyl, and several describe detailed, hands-on help from staff members named Mike and Stacey in narrowing down materials for a specific room.
The strongest, most specific praise is for hardwood and rug work. One customer says the installation team matched a ten-year-old hardwood floor from a different manufacturer so it blended with an existing room. Several others describe having wool, oriental, or braided area rugs cleaned and restored — one reviewer had a rug a puppy had frequent accidents on cleaned to the point it "looks and smells great," and another had a rug they assumed was ruined after years without professional cleaning come back looking new. A 2024 review describes the owner, Mike, personally sending photos and updates during an installation while the customer was out of town.
Three things are worth confirming before booking. A 2023 review disputes the website's claim of over 50 years in the flooring industry, stating the company (then trading as Crown Flooring) began operating on September 25, 2017 — worth asking about directly, since the site's current pages don't repeat a specific founding date. That same 2023 reviewer described a luxury vinyl kitchen floor installation that had problems from the start, said the company required the final third of payment before it would return to address them, and described a mechanics-lien threat followed by a small-claims suit filed shortly after; she said gaps later opened in the tile that a manufacturer-referred inspector found exceeded spec, and that she won a countersuit by default. A separate review describes a phone interaction with a staff member, named Stacy, as very unprofessional; other mentions of that name in other reviews are positive, so both accounts read as isolated incidents set against a broadly positive run of reviews rather than a pattern.
For homeowners in the Bedford, New Hampshire area shopping for carpet, tile, vinyl, or hardwood flooring, or looking to have an area rug professionally cleaned, Legacy Flooring has a long run of detailed, positive reviews for installation quality and staff guidance. Confirm which business name is currently in use, ask about the company's actual years in operation, and ask how a post-installation dispute would be handled before booking.
