Torrington, CT41 Millard St, Torrington, CT 06790
Verified record
Mac Donald & Co Plumbing describes itself on the Better Business Bureau as offering plumbing, heating, water conditioning, water well pumps and sewer pumps. A 2023 customer said Gary, the owner, called back himself within 10 minutes and that the job was completed the same day. A 2023 customer wrote that at 4am, with a pipe behind the toilet leaking after the customer's husband stripped the thread, Gary came to help after hearing the voicemail, even though he does not advertise as a 24-hour plumber. That 2023 customer called him reasonable in price, thorough, and in and out quickly. A 2023 customer whose pipes froze and burst said he showed up four hours after a Sunday text and replaced the pipe. A 2025 customer said they had relied on Gary for nearly twenty years for clogged main lines, toilet repairs and furnace installations, and said he would assess the remaining service life of equipment and repair it rather than upsell a replacement. A 2023 customer said Gary came to fix a shower drain leak, charged over $200 for labor and left the problem worse; that customer said he came back and tried taping plastic to the drain, and the leak was never fixed. Its Better Business Bureau grade is C+, and the BBB lists one complaint. On Google it holds 4.4 stars from 21 ratings.
Showed up on time. Quickly took care of the problem I was having very reasonable pricing highly recommend Gary for any jobs that you would need
I have known and relied upon Gary to solve various plumbing problems and install upgrade for nearly twenty years. From clogged main lines, to toilet repairs, and furnace installations. He is not only an expert plumber and problem solver when working on old plumbing, but exceptionally honest. While some larger services are quick to suggest equipment replacement, Gary will provide an expert assessment of the remaining service life and repair rather than just an upsell.
Oh I want to do an infomercial for McDonald's plumbing he was a very polite easygoing man this job and everything to make me feel calm and happy with my water main situation so I told all my friends McDonald's
Very impressed with Gary, he is very knowledgeable and reasonable. Our plumber for life!
Came to fix a shower drain leak. Upon inspection, he said it could be fixed. Gary charged me over $200 for labor and left the problem worse than it was. He came back, tried taping some plastic to the drain, and said he couldn't do anything further if the leak persisted. The leak was never fixed and was left way worse. I do not recommend.
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1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Mac Donald & Co Plumbing LLC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
Water heater emergency crew arrived in 30 minutes4.4
Same-day visits across 19 years3.4
Leak fixed on the spot3.3
State-verified plumbing license since 19993.0
Christmas Eve heat repair the same night4.0