Is this your business?Claim this page →
Verified record
After hearing water rushing through the pipes and finding water on the floor, a July 2024 Google reviewer called Mascetti's Plumbing Sewer and Drain, and Mike came out within an hour of the call and fixed it immediately. In an April 2025 review, a customer with a minor emergency spoke with Catherine on the phone, got a call back from Mike within 5 minutes, and he showed up in 40 minutes and fixed the problem. The Torrington, Connecticut business, on Marvin Street, averages 4.6 stars from 145 Google ratings. In a September 2023 review, a customer wrote that Mike could have charged for a service call and repair but instead told them how to repair it themselves and what parts they would need. In January 2026, a customer helping their mother from out of state wrote that the company responded promptly to a leak on a holiday and also completed cabinetry repairs the leak caused. A December 2021 reviewer described a well pump that shorted on a cold evening: a woman answered at 9:30pm, Mike was on site by 9 the next morning, and the pump was replaced several days later, with expectations, cost and timelines made clear. In a May 2026 one-star review, a customer wrote that the technician misdiagnosed a January flood in their home, that the flooding continued for several more days, and that the demolition crew already working in the house, not the plumber, pointed out the actual problem; when they asked for the promised credit of the diagnostic fee, the representative said she would "think about it." In September 2026, a customer called the person answering the phone very rude. A February 2026 reviewer wrote that he seemed to know what he was doing but left a huge mess of black sludge and charged $648 for an hour's work. In an October 2025 review, a customer who called to replace a float switch wrote that the sewage tank in their basement was taken apart, sewage spilled, they were told the whole pump needed replacing at over $2000, and they were charged $300 for the hour. In July 2025, a customer paid a $678 flat rate to snake a 60-foot drain and found it still clogged the next morning, with water backing up into the basement; when they called back they were told there was "nothing he could do."
the customer service caller is very rude, and she is very unprofessional that is not a way you should talk to a customer i will not be recommending
In January, I experienced a flood in my home and contacted this company for help. Unfortunately, the technician who came out initially misdiagnosed the issue. As a result, the flooding continued for several more days, causing unnecessary stress and damage. I had the technician return, but the actual problem was only identified because the demo crew already working in my home pointed it out, not the plumber. Essentially, I paid a diagnostic fee for an issue they failed to correctly identify, even on the second visit. To make matters worse, I was told that the diagnostic fee would be credited toward the repair. However, when I later called to schedule the repair and request that credit, I was met with an unprofessional response. the representative said she would “think about it.” This experience was frustrating from start to finish. The misdiagnosis, lack of accountability, and failure to honor what was promised reflect very poorly on this company’s professionalism and reliability. I would not recommend their services.
I had called them for what I thought was a plumbing issue and had to cancel. Turns out I had excessive water coming into my basement from underground from all the snow we got hit hard with..but let me tell you something...the two young men who are brothers came to my home so respectful and Kool ..even tho I ended up not needing their services at the moment...just the fact that they responded even after I had cancelled and assured me that these types of things happen and were understanding...I'd call this company again . Thank you and I will call again🤗🤗🤗🤗🤗🤗
They came promptly, guy was nice, seemed to know what he was doing, explained everything. I assume problem is fixed. Time will tell. My only complaint is that he left a huge mess. Had to throw out my cleaning bucket which he used and a throw rug. Floors, wall, washing machine, toilet- everything covered with black sludge and fingerprints on everything he touched. Took us an hour to scrub everything down. Cost $648 for an hour’s work.
I cannot say enough good things about Mascetti's Plumbing. My mother experienced an emergency situation in her home with a leak where we couldn’t identify the source. She lives alone and I was trying to help from out of state. Not only did Mascetti’s respond promptly (on a holiday when their competitors were closed) but they went above and beyond and completed cabinetry repairs caused by the leak (completely out of their normal scope, but they knew my mom was in need). They kept in contact with me during the entire process, and acted with such knowledge and professionalism that is hard to put into words. I cannot recommend them enough for any number of home service and plumbing needs!!
Specializes in
Also offers
Languages
1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Mascetti's Plumbing Sewer and Drain. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
Water heater emergency crew arrived in 30 minutes4.4
Same-day visits across 19 years3.4
Leak fixed on the spot3.3
State-verified plumbing license since 19993.0
Christmas Eve heat repair the same night4.0
Trusted for years across multiple houses3.9
