Mann's Heating & Air Conditing

Mann's Heating & Air Conditioning works out of Middleborough, the kind of shop South Shore homeowners call when a furnace, boiler or mini-split needs real diagnostic work rather than a straight swap. One customer whose commercial heating system failed says the company found a way to replace just the failed heat exchanger instead of the whole unit, cutting the quoted cost by nearly $15,000 and having the system running again within a week. That instinct for the harder fix shows up elsewhere too. A homeowner in an 1800s house describes the crew squeezing new mini-splits into a tight attic, working around the old construction, cleaning up after themselves, and following through on the rebate paperwork afterward. Other reviews describe quick same-day-to-next-day responses to boiler and heating breakdowns, and a technician named Darren comes up by name more than once as the one customers ask for. The softer spot is what happens after that first visit. In a 2023 review, a homeowner says a follow-up mini-split cooling problem went unresolved through several visits, and a message asking for service never got a call back. A separate 2022 review describes a boiler repair where parts were reportedly never ordered despite assurances, and the receptionist stopped returning calls for weeks. Both are specific, detailed complaints rather than vague gripes, and both point at the same gap: strong technical work up front, less consistent follow-through on a return visit. Google shows a 4.6-star average from 20 ratings, and the written reviews span 2022 through early 2026 — mostly positive, with two pointed exceptions. A solid call for a boiler, furnace or mini-split repair where the diagnosis matters; worth confirming directly how they handle a callback if the first fix doesn't fully hold.