Marcel's of New England

"They no-call no-showed every time," a customer wrote in October 2026 after making multiple appointments with Marcel's of New England, a Simsbury chimney and dryer-vent cleaning company at 1410 Hopmeadow St. Connecticut's registry shows its home improvement contractor registration, HIC.0560895, held by Marcel's of New England Inc, as inactive due to non-renewal of the credential. It holds 2.8 stars from 32 Google ratings. In April 2026 a customer made two appointments that spring and they did not show up either time; after the first, they admitted their employee had called off that day without telling the customer. In July 2026 a reviewer wrote that their elderly mother made 2 appointments and they never showed up or called. In October 2026 another customer wrote that after he came to check out the job, no quote came and calls went unreturned. In an October 2024 review, a customer who agreed to reschedule a vent cleaning after a first no-show called the day before the second appointment and again that morning when they didn't show, and got no call back. In an April 2024 review, a customer quoted $190 plus tax for a chimney and fireplace cleaning, including the brick facing, wrote that they cleaned the brick with water and a cloth and that the chimney cleaning left an incredible amount of black soot in the living room. In August 2026 a customer wrote that steps the company had repaired in 2025 for quite a lot of money were crumbling 10 months later, and that several requests to address it got no response. In January 2026 a customer wrote that they always have to come back because the job is never done properly, and that the fire department was there because of it. In a March 2025 review, a customer whose HOA arranged for Marcel's to inspect and clean the community's dryer vents and chimneys wrote that residents were charged $50+ more than the agreed-upon rates, and that a check they had been told would be torn up was cashed instead. The refund came by Venmo more than a month after the overcharge, first short of what was owed and then the rest after some pushing. In an April 2022 review, a customer who bought a wood stove after Mark assured them he could do the install wrote that after many delays and excuses he declined to do the job. In October 2026 a customer wrote of 3 years of good experiences: Marcel's was the only company to call back when they purchased a home in January, they have always been on time, and Marc also cleaned the dryer vent within the 2-hour window. A September 2026 Reddit commenter wrote that Marcel's of New England has always been straight up.