MARCELL OIL COMPANY

Bought a new home last October and decided to stay with Marcel Oil because of all the good things my bar patrons told me. I’m glad I did. Deliveries were always on time. Towards the end of winter I needed more oil and I made the call knowing that oil prices skyrocketed over night…. I was dreading that call! A gentleman answered and I said I needed to request a delivery and I’m not really looking forward to having to buy a 100 gallons (100-125 gallons was amigas minimum). His first words were “ I completely understand, I wouldn’t want to be buying right now either”. He worked with me and said that they will deliver 50 gallons and that should hopefully get me through. I couldn’t believe they did that for me. It meant so much. I blanked out that I needed a new oil tank this past summer and called them again. Olivia called me back and she was so amazing! She worked with me on getting a new tank relatively fast. She even said she could do payment plans with me for the winter and even gave me info on fuel assistance. This morning I got a call saying that the guys replacing my tank were running a little late. I did get a little nervous because I had to leave at 4 pm for work (most companies want the home owner at the house when work is being done). They arrived at 11:18am and were finished and gone by 2:04 pm! Keith and Hunter were very polite. There was no messing around they got the job done! Keith also showed me another emergency shut off which was really nice because I’m learning all this stuff as I go by myself and I’m always embarrassed when I have to ask questions. Every interaction I’ve had with any of the Marcel employees has been very positive. Thank you Marcel’s Oil.

I’ve been using Marcell Oil since they opened… First of all I’m going to start by saying if you give these people a rating less than “5” , you need your head examined… They are best in Rutland County…Howard and the family are awesome!!… I have never ever had Oil delivered by mistake… That dude needs his head examined! I have called and always give them plenty of notice and sometimes the oil gets delivered the same day!… Now that’s super impressive!! If people are going to be cheap about saving five cents per gallon… Get a second job… If Marcell might be a little bit higher… they’re still worth it… I would never go anywhere else… This company is the best!!! ……Alex Gioffi, Hair Force One, Rutland Vermont

Not a nice company - they wanted to sell me a new tank last year, so they yellow tagged my old one, which I disputed, and then just stopped delivering oil a few weeks ago without notice. In the meantime (this year), I paid for a full home inspection with zero issues regarding my oil tank. Also, for a second opinion, I called another oil company who came over, inspected, passed and delivered oil to my tank yesterday. When I called to cancel my account with Marcell, after 10 years of doing business with them, they called back and said they "RED" tagged my tank on the state website. Outrageous and unacceptable!

Recommended by a friend and at first seemed very friendly and helpful!! BE CAREFUL I WAS SO WRONG. I reached out and inquired but never bought oil. They delivered it to my home without my permission!!! Said it was “a wrong delivery” and that the driver did not see the house or the amount filled even though the slip had the amount filled written on it. The slip had someone else’s name and my address. They call me and ask me to PAY for the oil they mistakenly delivered to my apartment. even though I had not used it ONCE. They said they would “take care of it”. Months later I receive another call from them asking me to pay for the oil I did not authorize in a payment plan. Be careful!!! I’m not sure what kind of organization they are running but no Vermont business I know makes mistakes and makes their CUSTOMERS pay for their mistakes. They then told me they personally knew my landlords as if that was supposed to persuade me. Which seems odd because then why did they reach out to me instead of the landlord about the issue. Possibly deceptive business practice at the very least inconsiderate and I will be reporting to the better business bureau. They said “this is the vermont way, you wouldn’t understand.” I think any Vermonter would agree a business should take responsibility for its own mistakes and not ask a customer to foot the bill for a $500 wrong delivery. Also a member of the company and owner posted their own 5 star review of their own business and is so doing deceptively influencing their Google reviews. They do not deserve the rating they currently have and are manipulating their reputation.

fantastic service, fantastic people, fantastic prices. thank you to Liv and Alex and everyone for keeping my house warm with dependable and reliable service.