Martin’s Floor Covering

Ask a neighbor in Westfield who installed their new floors, and there's a decent chance the answer is Martin's — a showroom the Malinowski family has run since 1973, according to BBB records, with Martin himself still listed as president. The company describes itself as family- and veteran-owned, selling and installing carpet, hardwood, vinyl, and tile out of its Southampton Road location, with a stated service area stretching from Chicopee and Springfield to Holyoke and Agawam. What stands out across 17 reviews spanning 2016 through 2026 is how often customers name the actual person who did the work. Chris measured a cellar and walked one customer through swapping carpet for LVP in a June 2026 review, with the crew finishing the job well. Darrin shows up repeatedly — one reviewer in late 2025 noted he worked continuously with only a 30-minute lunch break, another credited him with a kitchen floor install the year before. Steve gets similar mentions installing hardwood in place of old carpet, checking in at every stage. That kind of specificity, repeated across different jobs and years, is harder to fake than a star average. The showroom side gets its own praise: reviewers describe patient, unpressured help picking between carpet from many name brands, and one customer who compared quotes from four flooring companies said Martin's was the only one that answered every question with a detailed, itemized quote. On Google the company holds a 4.8-star average from 30 ratings, and BBB lists it as A+ accredited with no complaints on file. Older reviews on Houzz (2017) and Angi (2016) tell the same story a decade earlier — courteous installers, helpful staff — which suggests the pattern isn't new. One loose thread: how long the company has actually been around depends on which source you ask. Angi's profile cites 38 years of flooring experience, while BBB and the company's own website put it at 52 to 53 years, dating back to 1973. It's a detail worth a quick question, not a red flag. For a carpet, hardwood, vinyl, or tile job anywhere around Westfield, this reads like a well-established, family-run shop that customers tend to use more than once — one reviewer said she'd hire them again but had run out of floors. Worth bringing measurements and asking for the same itemized quote other customers mention getting.