New England Floor & Wall

Two Google ratings, both five stars, and not a word written about why — that is the entire public picture of this Westfield flooring company today. A perfect score off two ratings is a sample, not a track record. No one has described a job, a crew, a timeline, or a price, so there is nothing yet that tells you how they handle a real floor. That is not a knock on the work. Plenty of small shops run almost entirely on word of mouth and never accumulate much written history. It does mean the homework falls to you rather than to the internet. Worth a call if they come recommended locally or you can go look at a finished floor in person. Before booking, ask for a few recent references on comparable jobs, get the scope and the price in writing, and confirm insurance.