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Milestone Realty, Inc. is a Massachusetts and Rhode Island real estate brokerage based in Westport, serving Dartmouth, New Bedford, Fall River, Taunton, Plymouth, Fairhaven, Acushnet, and the surrounding area on both sides of the state line. The brokerage's own site describes home buying and selling, property search, and agent-matched listings as its core offering. Twenty-five reviews from 2021 through 2024 are five stars each, and Google separately shows a 5-star rating from 54 ratings. What stands out across those reviews isn't a single voice — it's a consistent pattern across many different named agents. In a 2023 review, a client credited Laura Fortin's experience and dedication with making a purchase and sale 'smooth' and 'easy.' In the same year, another client said Gladys Santana went 'above and beyond' to work around a busy schedule. In 2022, a first-time buyer praised Crystal Silva for always answering the phone or calling back right away, and in 2021 a buyer called Joel Nadeau extremely responsive, saying he made the process 'an absolute breeze.' Other reviews single out Brian Balestracci, Ashley Ratcliffe, Deb Viveiros, Jillian Joyce, and Michele Costa in similar terms — patience with first-time buyers, staying in touch through remote closings, and follow-through on complicated sales. The recurring themes across these accounts are responsiveness, hands-on guidance through each step of buying or selling, and a track record with first-time buyers and complicated transactions alike, including a client whose agent helped sell three homes during one stressful stretch and another whose sale and purchase closed on the same day. For a homeowner in the Westport / South Coast area buying or selling, the pattern across these reviews is strong, repeated client satisfaction spanning multiple agents rather than one standout — worth asking which agent would handle your transaction and confirming current availability directly.
I don't consider myself to be a lucky person, but when Brian Balestracci was recommend to me I got lucky. My initial plans to sell my home to a company that flips houses fell through. Brian and his partner Leanne came through and had my home listed and sold for more than I had first agreed to in a little more than a week. They were both knowledgeable and helpful and always willing to pitch in. If you get the chance to work with them, then you can consider yourself lucky too. I write this as I sit in my new home. Thanks Leanne. Thanks Brian. ❤️
Simply just the best to sell your house. Very thorough with the process from start to finish. A lot of experience behind realty and guiding the buyer and seller to make good decisions. Every little detail was kept in mind and not one thing was forgotten. Augusta, the realtor who helped sell my house, made sure that everything was accounted for when closing on my house. Just awesome. Thank you so much!
You must, must, must have Laura Fortin (and her team) at Milestone Realty, Inc represent you as your realtor if you want the best in the business. Laura's experience and dedication truly shines through to help make the process of buying and/or selling as smooth as possible, easy to understand, and most importantly fight your dollar. Our experience with Laura has been nothing but over the moon satisfaction. Laura guided us from start to finish to both sell our single family property in Raynham and buy a new single family property in Sandwich on Cape Cod. Unfortunately for us, this process had more setbacks then you could believe, yet Laura was calm, knowledgeable, and determine to achieve the best results for us. We are truly grateful we had Laura in our corner. The short story is, we had two buyers fall through, closing dates shifted, closing credit cost to be conceded, and hold-backs to be negotiated. Laura was a rock through all of these adversaries. Laura's expertise of how to move forward with each hurdle, remain true to our expectations, and earn the best deal, demonstrated how hard she fought for us. Laura is always available to be contacted, and clarifies each step of the buying/selling process without ridicule. Laura was even available when she was on vacation overseas, as she would promptly respond to emails. If you don't at least call Laura Fortin at Milestone Realty, Inc to at least speak with her, you may live to regret it.
I was extremely fortunate to have Gladys Santana with Milestone Realty as my Real Estate Agent. She came with a wealth of knowledge which was refreshing. Gladys went above and beyond to accommodate my busy schedule and kept me motivated and encouraged throughout the process. There were times I felt discouraged and defeated by the market and started to accept properties that I knew was not a match for me. She was very patient with me and encouraged me to stay focus on what I truly wanted as no situation is permanent and the market will change. She truly took the time to understand my need,my wants ,my financial status as a single mother of 2 children working in corporate. She was able to understand my busy schedule and she coordinated a schedule to view houses and sign document. She accommodated me any and everyway possible to ensure I didn't miss an opportunity to view a property that could've potentially been the perfect fit for me. These qualities are priceless and extremely hard to find in such industry. Milestone Reality should be extremely proud to have Gladys as one of their agent that is representing Milestone Reality and providing a white glove service. On January 19,2023 I successfully closed on a 2 family home in West Warwick RI. I couldn't have gotten to closing without Gladys. I have no regrets and wouldn't change any part of my experience. I will definitely be reaching directly out to Gladys when I am ready to look for my next property. For all those seasoned agents, you can learn alot from Gladys. She provides exceptional customer service at an expert level. She embodies a humbleness, calming and refreshing quality that is essential to anyone longevity and success in their career. Thank you Gladys for guiding me through this process and I will always tell my experience any chance I get and I will recommend you to everyone because they will be in good hands. I give a 5 star ⭐⭐⭐⭐⭐ and wish I could give more.
I had an awesome stress free experience with Gladys Santana. She helped me trough the process of selling and buying a house on the same day. She is a very positive and loving person. Her level of professionalism is unbelievable. I recommend her to anyone. It’s a must to have her your side. No regrets.
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2 changes recorded — last scanned Sep 1, 2026.
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