MJT Home Improvement

MJT Home Improvement is a Marlborough, MA outfit that, for most of its written history, was a roofing-and-siding company homeowners were glad they found. Run by Marcos Terrenas — the company describes itself as family owned and operated — it built a 4.8-star average across 38 reviews each on Angi and HomeAdvisor, with 95% five-star ratings, largely on fast, well-organized jobs: full roof replacements finished in a single long day, siding jobs wrapped up in under three, crews that showed up on time and cleaned up after themselves. The specifics back that up. A 2019 review described the crew stepping in to finish and redo a botched multi-unit condo project after the owner fired a previous contractor, calling Marcos responsive and fair on price. A 2020 review credited the team with fixing a structural gap between an addition and the roof that a prior roofer and siding crew had both missed. Several reviews from 2018 through 2020 describe estimates arriving within a day or two and full roof tear-offs and reroofs finished before dark. What's changed is recent. Google, where the company holds only 3 stars from 6 ratings — a sharp contrast with its Angi and HomeAdvisor numbers — carries three detailed 2026 complaints: a March 2026 review (also posted on HomeAdvisor) describes a kitchen and bathroom remodel needing repeated rework, a claim that a fan had already been replaced when it hadn't, and a reimbursement check that bounced; another from March 2026 says a deposit was taken for a project that was never started, with the customer still being paid back slowly months later; a September 2026 review calls the company unresponsive and says the reviewer intends to file a licence complaint. Separately, an OSHA-violation tracking site reports the company was the subject of a formal federal safety inspection that produced four citations and $19,218 in proposed penalties, and a civil court filing lists the company and Terrenas as defendants in a case brought by a commercial lender, with no outcome on record. On the paperwork side, the company's Massachusetts home improvement contractor registration is active, and BBB lists it as an A+ accredited business with 15 years in business — though BuildZoom also shows a second, now-inactive HIC registration number on file for the company. Given the gap between the older, detailed praise and the recent, specific complaints, anyone calling now should ask pointed questions about current crew capacity, get everything in writing, and avoid paying a deposit before material is on site — and it's worth asking directly about the unresolved court filing and the fan/reimbursement dispute before signing anything.